Senior Maintenance Lead, Applications & Automation

ROMULUS DIGITAL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Romulus Digital in Singapore is seeking an experienced Maintenance Lead to oversee day-to-day coordination, quality, and delivery performance of both the Functional and Technical Maintenance Teams. You will ensure incidents, enhancements, and operational reporting are delivered to service standards.

The role requires strong leadership across application support, incident management, release governance, and continuous service improvement, with close collaboration with stakeholders and service

Qualifications

• Degree, Diploma, or equivalent professional qualification in IT, Computer Science, Information Systems, Business Systems, or a related discipline.
• Proven experience leading application maintenance, application support, managed services, or production support teams.
• Strong understanding of both functional and technical application support environments.
• Experience managing incidents, defects, problem resolution, root-cause analysis, and escalation processes.
• Experience overseeing application enhancements, testing, release coordination, and production deployment activities.

Responsibilities

• Provide overall leadership and coordination across Functional and Technical Maintenance Teams, ensuring resources are assigned effectively according to business priorities, incident criticality, delivery plans, and service commitments.
• Oversee investigation and resolution of application incidents, system defects, data discrepancies, interface or integration issues, and recurring operational problems.
• Ensure complex or high-impact issues are appropriately prioritised, escalated, tracked, and resolved within agreed service expectations.
• Guide enhancements to business intelligence and customer insight capabilities, including dashboards, analytical models, KPIs, and management reporting for different stakeholder groups.
• Coordinate the development and delivery of operational and management reports required by supported business departments.
• Drive automation initiatives that improve the preparation and generation of operational documents and service-related materials.
• Lead improvements to automated workflows supporting post-purchase and downstream service fulfilment processes.
• Review key functional and technical outputs produced by the maintenance teams to ensure they meet expected quality standards before testing, deployment, or client submission.
• Ensure the appropriate business and technical approvals are obtained before changes are introduced into the production environment.
• Maintain oversight of solution quality and ensure maintenance deliverables align with agreed business requirements, system architecture, security requirements, testing practices, documentation standards, and release procedures.
• Track team performance across areas such as service levels, workload, incident volume, recurring issues, root causes, resolution timelines, backlog health, and improvement initiatives.
• Provide regular maintenance and service performance updates to the Service Delivery Manager, supported by clear metrics, trends, risks, and action items.
• Identify opportunities to improve service reliability, team efficiency, preventive maintenance practices, and operational processes.
• Work closely with business and technical stakeholders to priorities enhancements and ensure maintenance activities remain aligned with operational needs.
• Support effective knowledge sharing, documentation, and collaboration between functional and technical team members.

Skills

Leadership

Incident management

Release governance

Operational reporting

Automation initiatives

BI dashboards

Stakeholder management

ITIL practices

Problem resolution

Education

Degree, Diploma, or equivalent professional qualification in IT or related discipline

Job description

Romulus Digital in Singapore is seeking an experienced Maintenance Lead to oversee day-to-day coordination, quality, and delivery performance of both the Functional and Technical Maintenance Teams. You will ensure incidents, enhancements, and operational reporting are delivered to service standards.

The role requires strong leadership across application support, incident management, release governance, and continuous service improvement, with close collaboration with stakeholders and service