Duty Manager

BIDEFORD HOUSE PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

COMO Metropolitan Singapore is seeking a hands-on Front Office Supervisor to coordinate the lobby and oversee the work of hotel staff across front desk, housekeeping, maintenance, and other departments, ensuring smooth guest flow and outstanding service in the heart of Singapore.

You will lead daily team briefings, resolve guest issues, maintain and report incident logs, drive upselling, manage scheduling, and enforce safety policies while mentoring team members to deliver a superior guest

Qualifications

• Supervisory or management experience in hospitality.
• Proven ability to delegat​e, coach, and resolve conflicts.
• Commitment to delivering exceptional customer service.
• Experience handling guest complaints and maintaining guest satisfaction.
• Flexible to work shifts, including overnights and holidays.
• Knowledge of health and safety regulations.

Responsibilities

• Coordinate overall lobby activities.
• Supervise front desk, housekeeping, maintenance and other departments; assign duties and schedule shifts.
• Resolve guest issues and complaints to ensure satisfaction; liaise with departments.
• Lead daily team briefings in absence of Front Office Manager.
• Maintain and update the logbook; report daily incidents for handover and service improvement.
• Motivate and track monthly upselling results.
• Handle administrative duties: reports, records, schedules, inventory, and financial transactions.
• Implement and enforce hotel safety, emergency response, and security policies.

Skills

Supervisory experience

Guest service excellence

Conflict resolution

Staff training

Shift coordination

Multitasking

Job description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.

Job Responsibilities

• Coordinate the overall lobby activity.

• Supervising and coordinating the work of hotel staff, including front desk agents, housekeeping, maintenance, and other departments. Assigning duties, scheduling shifts, and providing training and guidance to team members

• Resolve any issues or complaints from guests, including handling difficult situations and making decisions to ensure guest satisfaction. Liaising with other hotel departments to address and resolve any operational issues that may arise.

• Lead the daily team briefing in the absence of Front Office Manager.

• Ensure that the logbook is maintained and updated. Report and record daily incident log for shift hand over follow up and service improvement.

• Motivate and track team members monthly up selling results

• Handling administrative duties such as preparing reports, maintaining records, and managing documentation related to guest services, staff schedules, inventory, and financial transactions.

• Implement and enforce hotel policies and procedures related to safety, emergency response, and security protocols.

Job Requirements

• Relevant work experience in the hospitality industry, including previous supervisory or management roles.

• Experience in supervising staff, delegating tasks, providing feedback, and resolving conflicts.

• Commited to delivering exceptional customer service is crucial.

• Experience in handling guest complaints and maintaining a positive guest experience.

• Flexible to work in shifts, including overnight shifts, working on weekends and Public Holidays.

• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines is essential.

• Familiar with health and safety regulations and the ability to enforce them.