Donor Relations & Engagement Specialist

Jamiyah Singapore; Singapore; On-site; SGD 45,000 - 73,000; Full time

Benefits offered by this job

Medical & Leave benefits

Supportive work environment

Training & development opportunities

Cross-vertical growth opportunities

Heritage in community care

Job summary

Jamiyah Singapore is seeking a donor relations professional to serve as the primary contact for individual donors, manage stewardship activities, and maintain accurate donor records. You will work with the fundraising team to support giving programmes and create impactful donor communications.

The role requires 2+ years in customer service or fundraising, a valid Class 3 license, and strong communication skills. Occasional evenings and weekends for events may be required.

Qualifications

• Minimum GCE 'A' Level or Diploma in Communications, Nonprofit Management, Business, or related field.
• At least 2 years of experience in customer service, fundraising, donor stewardship, or stakeholder engagement.
• Have valid Class 3 License
• Excellent written and verbal communication skills, including the ability to draft professional correspondences.
• Strong interpersonal skills with the ability to build rapport and empathy with diverse stakeholders.
• Proficient in Microsoft Office Suite and CRM/donor management platforms (training provided if necessary).
• Organized, detail-oriented, and able to manage multiple priorities efficiently.
• Able to work collaboratively in a team and independently in a donor-facing role.
• Willingness to work occasional evenings and weekends for events or campaigns.

Responsibilities

• Serve as the main point of contact for individual donors and provide timely, professional responses to inquiries.
• Coordinate and execute donor stewardship activities, including thank-you calls, letters, and updates on impact.
• Maintain accurate and updated donor records in the CRM database, ensuring data privacy and integrity.
• Collaborate with fundraising team members to support GIRO, Zakat, and other individual giving programmes.
• Assist in the preparation and delivery of donor communication materials such as newsletters, annual updates, eDMs, and acknowledgement letters.
• Monitor donor engagement patterns and suggest strategies for renewal, reactivation, and upgrade of giving.
• Coordinate logistics for donor appreciation events, recognition activities, and public engagement campaigns.
• Generate reports and donor analytics to support decision-making by the fundraising team.
• Assist in volunteer engagement efforts as they relate to donor events and outreach campaigns.
• Ensure compliance with Jamiyah’s fundraising, communication, and data protection policies.
• Participate in major fundraising events such as Flag Day, Charity Gala, or community engagement drives.
• Perform other donor-related or fundraising duties as assigned by the supervisor or management.

Job description

Jamiyah Singapore is seeking a donor relations professional to serve as the primary contact for individual donors, manage stewardship activities, and maintain accurate donor records. You will work with the fundraising team to support giving programmes and create impactful donor communications.

The role requires 2+ years in customer service or fundraising, a valid Class 3 license, and strong communication skills. Occasional evenings and weekends for events may be required.