Document Imaging & Admin Operations Specialist

IRON MOUNTAIN SDN BHD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

IRON MOUNTAIN SDN BHD is seeking a detail-oriented document processing professional in Singapore to deliver high-quality imaging services and maintain accurate records. You will handle scanning preparation, data capture, and quality checks while collaborating with a close-knit team to meet SLAs.

The role emphasizes accuracy, speed, and customer service. Experience in document processing in regulated environments is preferred, with strong computer literacy in MS Excel and Word.

Qualifications

• Minimum of 2-year experience in document processing in a regulated industry.
• Excellent customer service mindset and good communication skills.
• Proven record working in a fast-paced and time sensitive environment with little to no errors.
• Absolute team player, and look to enjoy working with a close-knit team.
• Attention to detail, responsible and organized.
• Basic computer literacy skills in MS Excel and Word.

Responsibilities

• Deliver a great service and build strong trusted relationships with client.
• Deliver a range of Document Imaging services and support to the client with minimal or no supervision.
• Receive, sort, batch and prepare hard copy documents for scanning.
• Remove all bindings correctly, without degrading the hard copy document.
• Repair and prepare hard copy documents for auto-feed scanning as required.
• Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form.
• Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly.
• Capture data from scanned images accurately and completely within keystrokes performance measurements.
• Perform quality checks on scanning, data entry and final digital output; rework as required.
• Restore hard copy documents to original form as required for packing into archive boxes.
• Ensure daily record keeping functions are completed and reporting information is maintained.
• Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA.
• Identify and implement opportunities for process improvement.
• All other duties as assigned by management.

Skills

Customer service

Communication

Team player

Attention to detail

Tools

MS Excel

MS Word

Job description

IRON MOUNTAIN SDN BHD is seeking a detail-oriented document processing professional in Singapore to deliver high-quality imaging services and maintain accurate records. You will handle scanning preparation, data capture, and quality checks while collaborating with a close-knit team to meet SLAs.

The role emphasizes accuracy, speed, and customer service. Experience in document processing in regulated environments is preferred, with strong computer literacy in MS Excel and Word.