Admin Operations

IRON MOUNTAIN SDN BHD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

IRON MOUNTAIN SDN BHD is seeking a detail-oriented document processing professional in Singapore to deliver high-quality imaging services and maintain accurate records. You will handle scanning preparation, data capture, and quality checks while collaborating with a close-knit team to meet SLAs.

The role emphasizes accuracy, speed, and customer service. Experience in document processing in regulated environments is preferred, with strong computer literacy in MS Excel and Word.

Qualifications

• Minimum of 2-year experience in document processing in a regulated industry.
• Excellent customer service mindset and good communication skills.
• Proven record working in a fast-paced and time sensitive environment with little to no errors.
• Absolute team player, and look to enjoy working with a close-knit team.
• Attention to detail, responsible and organized.
• Basic computer literacy skills in MS Excel and Word.

Responsibilities

• Deliver a great service and build strong trusted relationships with client.
• Deliver a range of Document Imaging services and support to the client with minimal or no supervision.
• Receive, sort, batch and prepare hard copy documents for scanning.
• Remove all bindings correctly, without degrading the hard copy document.
• Repair and prepare hard copy documents for auto-feed scanning as required.
• Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form.
• Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly.
• Capture data from scanned images accurately and completely within keystrokes performance measurements.
• Perform quality checks on scanning, data entry and final digital output; rework as required.
• Restore hard copy documents to original form as required for packing into archive boxes.
• Ensure daily record keeping functions are completed and reporting information is maintained.
• Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA.
• Identify and implement opportunities for process improvement.
• All other duties as assigned by management.

Skills

Customer service

Communication

Team player

Attention to detail

Tools

MS Excel

MS Word

Job description

Responsibilities

Deliver a great service and build strong trusted relationships with client

Deliver a range of Document Imaging services and support to the client with minimal or no supervision

Receive, sort, batch and prepare hard copy documents for scanning

Remove all bindings correctly, without degrading the hard copy document.

Repair and prepare hard copy documents for auto-feed scanning as required.

Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form

Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly

Capture data from scanned images accurately and completely within keystrokes performance measurements

Perform quality checks on scanning, data entry and final digital output; rework as required.

Restore hard copy documents to original form as required for packing into archive boxes

Ensure daily record keeping functions are completed and reporting information is maintained

Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA

Identify and implement opportunities for process improvement

All other duties as assigned by management

Job Requirements

Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)

Excellent customer service mind-set and good communication skills

Proven record working in a fast-paced and time sensitive environment with little to no errors

Absolute team player, and look to enjoy working with a close-knit team

Attention to detail, responsible and organized

Basic computer literacy skills in MS Excel and Word

Malaysian are welcome to apply

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have experience using Microsoft Excel?
• How many years' experience do you have in an Administration Role?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• Do you have data entry experience?

Business Support Services 101-1,000 employees

Recall Total Information Management (A subsidary of Iron Mountain Inc) is a leading global provider of information management solution. Iron Mountain's solutions span both physical and digital information assets, such as paper documents, records and electronic files, and have developed to meet the diverse and evolving information management needs of customers.

Iron Mountain is the leader in the use of technology and process standardisation to drive innovation and efficiency in responding to the increasing demand for information management solutions. Iron Mountain offers integrated storage, access, workflow automation, back-up protection and certified destruction of its customers' information assets across the information media spectrum. Recall's service-oriented approach seeks to deliver security, accuracy and accountability to reduce risk, increase efficiency and contain costs for customers facing a rapidly changing and expanding information management environment.

Recall Total Information Management (A subsidary of Iron Mountain Inc) is a leading global provider of information management solution. Iron Mountain's solutions span both physical and digital information assets, such as paper documents, records and electronic files, and have developed to meet the diverse and evolving information management needs of customers.

Iron Mountain is the leader in the use of technology and process standardisation to drive innovation and efficiency in responding to the increasing demand for information management solutions. Iron Mountain offers integrated storage, access, workflow automation, back-up protection and certified destruction of its customers' information assets across the information media spectrum. Recall's service-oriented approach seeks to deliver security, accuracy and accountability to reduce risk, increase efficiency and contain costs for customers facing a rapidly changing and expanding information management environment.