Division Lead, Silver Generation Office

AGENCY FOR INTEGRATED CARE PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Agency for Integrated Care Pte. Ltd. seeks a dynamic professional to lead outreach engagement, volunteer management, and stakeholder coordination to support seniors in ageing in place.

You will work with volunteers, SGAs, and partners to sense needs, coordinate care, and drive care referrals through a programme of community activities. You will supervise SGAs, recruit and train volunteers, and ensure engagement standards are met while building strong ties with government agencies and local

Qualifications

• Degree in any discipline; advantage for healthcare/social work/counselling.
• At least 2 years of relevant experience; healthcare/social services/community engagement preferred.
• Passion for communication and public policies; strong people skills.

Responsibilities

• Lead outreach engagement and oversee deployment of volunteers (SGAs).
• Sense needs of seniors and coach SGAs; consolidate feedback from seniors and partners.
• Coordinate care referrals across agencies; ensure divisional KPIs and engagement quality.
• Supervise and motivate SGAs during house visits and community events.
• Build relationships with community stakeholders to support collaboration and pilots.

Skills

Outreach engagement

Volunteer management

Stakeholder management

Care coordination

Community engagement

Communication

Team supervision

Mobilising people

Education

Degree in healthcare/social work/counselling

Job description

You will handle outreach engagement, volunteer management and stakeholder management to sense needs of seniors and support them on their ageing needs. By working collaboratively with volunteers and various agencies and community partners, you will identify, analyse and render support for seniors to age in place through care coordination and referrals.

Client Engagement and Service Operations

Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)

Sense needs and identify older adults who require additional care and support and to coach SGAs on the same, and consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community

Ensure that stipulated performance standards are met and execute operation validation as required and ensure engagement quality and outcomes are maintained

Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes

Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner

Build relationship with local community stakeholders and partners to identify opportunities for collaboration that are in line with divisional work-plan, and support local community pilots and community partners in the implementation of the AAC Centre model/other initiatives

Job Requirements

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too
• Passion in communication or outreach on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required