Distribution Support Executive (1 Year Contract)

FWD Group; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

FWD Group in Singapore seeks a highly organized Distribution Support Executive on a contract basis. The role covers day-to-day distribution operations, including agent maintenance, commission processing, system testing, and onboarding of new firms.

Collaboration with Sales, Compliance, Finance and Operations is key to ensure smooth execution and regulatory adherence. Ideal candidates have a Diploma in any discipline and 1–2 years of insurance operations or administrative experience, with strong

Qualifications

• Minimum Diploma in any discipline.
• 1 to 2 years of relevant experience in insurance operations, distributions support or administrative roles.
• Good understanding of life insurance operations across IFA, Bancassurance and Broker channels.
• Strong administrative skills with a high level of accuracy and attention to detail.

Responsibilities

• Oversee agent maintenance activities, including creation, termination, suspension, promotion and updates of agent codes.
• Manage proxy requests and ensure timely and accurate updates to agent records in relevant systems.
• Generate and distribute commission, incentive and operational reports.
• Process commission and incentive payments accurately and within stipulated timelines.
• Handle day-to-day distribution-related email enquiries and support email whitelisting applications.
• Support system testing activities for new product launches, onboarding and system maintenance initiatives.
• Assist in onboarding of new distribution firms, including coordination of distribution agreements and product due diligence documentation.
• Facilitate launch readiness for new products and riders in collaboration with internal stakeholders.

Skills

Administration

Attention to detail

Communication skills

Multitasking

Education

Diploma in any discipline

Tools

AS400

Jira

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

We areseekinga highly organized and detail-oriented Distribution Support Executive to join the Life Business team on a contract basis.The role supports day-to-day distribution operations, including agent maintenance, commission and incentive processing, system testing, and new firm onboarding activities.The incumbent will work closely with internal stakeholders such as Sales, Compliance, Finance and Operations, as well as external distribution partners, to ensure smooth execution of processes and adherence to regulatory and internal requirements.

JOB SCOPR AND RESPONSIBILITIES

Core Responsibilities:

• Oversee agent maintenance activities, including creation, termination, suspension,promotionand updates of agent codes.

• Manage proxy requests and ensuretimelyandaccurateupdates to agent records in relevant systems.

• Generate and distribute commission,incentiveand operational reports.

• Process commission and incentive payments accurately and within stipulated timelines.

• Handle day-to-day distribution-related email enquiries and support email whitelisting applications.

Secondary / Exposure Responsibilities:

• Support system testing activities for new product launches, new firm onboarding and system maintenance initiatives.

• Assistin onboarding of new distribution firms, including coordination of distribution agreements and product due diligence documentation.

• Facilitatelaunchreadiness for new products and riders in collaboration with internal stakeholders.

• Provide operational support for time-sensitive initiatives, clean-upexercisesor reviews as directed by the manager.

QUALIFICATIONS / EXPERIENCE

• Minimum Diploma in any discipline

• 1 to 2 years of relevant experience in insurance operations, distributionsupportor administrative roles.

KNOWLEDGE, SKILLS & ABILITY

• Good understanding of life insurance operations across IFA,Bancassuranceand Broker channels.

• Strong administrative skills witha high levelof accuracy and attention to detail.

• Ability to manage multiple tasks and priorities effectively in a fast-paced environment.

• Good interpersonal and communication skills with the ability to work across teams.

• Proficiencyin relevant systems and tools (e.g.AS400 for agent and commission processing, Jira for task tracking and system testing coordination).

• Self-motivated,proactiveand able to work independently with minimal supervision.