Disputes & Risk Ops Analyst (APAC/Japan)

Checkout; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

Checkout.com is seeking a highly motivated professional to support disputes and underwriting in APAC, focusing on Japan Mastercard/JCB transactions and onboarding of merchants. The role requires fluency in English and Japanese, strong customer-centric and analytical skills, and the ability to learn internal systems quickly.

Join a fast-paced, entrepreneurial environment with hybrid work options and opportunities to grow within the payments domain.

Qualifications

• Bachelor's degree or equivalent, with 2-3 years of experience in credit card/ payments operations, or a Schemes Disputes role.
• Fluency in both English and Japanese is mandatory (written & spoken).
• Demonstrated customer-centricity, with proven analytical and problem-solving skills to effectively manage third-party/merchant issues and provide tailored solutions.
• Excellent communication and interpersonal skills, with a track record of building strong working relationships.
• Highly autonomous and responsible, with exceptional self-prioritization, multitasking, and time management skills to meet deadlines under pressure and manage complex cases with persistence.
• Eagerness to quickly learn internal processes and software in a fast-paced, entrepreneurial environment.

Responsibilities

• Act as front-line in APAC to ensure that incoming queries and disputes are handled and solved in an effective and timely manner, escalating when required.
• Manage the dispute resolution process for all Japan domestic Mastercard / JCB transactions being handled manually. Also learn and master the dispute process at Checkout.com, namely its difference and mapping with the disputes received from the issuers.
• Serve as the first point of contact and primary contact for help desk, via email, phone and chat, to support our customers on queries related to disputes (Acquirers, Issuers, Schemes networks).
• You will use various tools & technologies related to resolution, administration, ticketing, communication & reporting, to provide customer support.
• Coordinate the information workflow between merchants and Issuing banks within the timeframes set by International Card Schemes
• Completion of Dispute Forms & Questionnaires (including Arbitration) and the handling of Retrievals / Request for Copies (RFC)
• Maintain up to date Card Schemes' dispute resolution rules and constantly adapt and enhance the in-house dispute resolution process
• Documenting Processes
• Remain available for the Dispute resolution team whenever translation is required to ensure smooth communication.
• Support the APAC Underwriting team in information gathering, extraction of documents, and screening; onboarding tasks; and AML considerations.
• Travel for business purpose, where required.
• Conducting periodic screening for Anti-Social Forces for merchants, including investigations and escalations as required.
• Support Risk Monitoring and METI reporting as needed.

Skills

Customer focus

Analytical thinking

Problem solving

Multitasking

English/Japanese bilingual

Education

Bachelor's degree

Job description

Checkout.com is seeking a highly motivated professional to support disputes and underwriting in APAC, focusing on Japan Mastercard/JCB transactions and onboarding of merchants. The role requires fluency in English and Japanese, strong customer-centric and analytical skills, and the ability to learn internal systems quickly.

Join a fast-paced, entrepreneurial environment with hybrid work options and opportunities to grow within the payments domain.