Dispatch Admin Coordinator | Contract

GMP Technologies; Singapore; On-site; SGD 31,000 - 54,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Dispatch Admin Coordinator on a contract basis. You will manage daily case dispatching, assign tasks to engineers, and monitor ticket statuses to ensure timely closures within SLA.

You will prepare reports, gather requirements from delivery stakeholders, maintain project plans, and assist in generating service quotes. The role requires strong communication and the ability to work independently or in a team, with a focus on meeting project timelines.

Responsibilities

• Manage daily case dispatching and assign tasks to engineers
• Ensure timely updates on engineers ticket statuses and facilitate ticket closures within the ticketing system
• Provide end-to-end mission control over all reported cases, ensuring proper ticket closure and adherence to SLAs
• Prepare and deliver Standard Business Reports (SBRs); submit CSIF requests when necessary
• Gather project requirements and updates from delivery stakeholders and maintain the Microsoft Project Plan accordingly
• Collate completed User Acceptance Test (UAT) and milestone sign-off documents
• Collect feedback from end-users and collaborate with ADM and Team Leads to identify areas for improvement
• Attend project meetings, gather requirements, and assist in generating service quotes for requestors
• Demonstrate strong interpersonal and communication skills, with the ability to work independently or as part of a team
• Monitor task progress and support stakeholders in meeting project timelines
• Assist the Team Lead with daily operational support and other assigned tasks
• Maintain a strong focus on SLA compliance and the resolution process
• Perform other duties and responsibilities as assigned by the Company

Job description

About the job Dispatch Admin Coordinator | Contract

• Manage daily case dispatching and assign tasks to engineers.
• Ensure timely updates on engineers ticket statuses and facilitate ticket closures within the ticketing system.
• Provide end-to-end mission control over all reported cases, ensuring proper ticket closure and strict adherence to Service Level Agreements (SLAs).
• Prepare and deliver Standard Business Reports (SBRs); submit CSIF requests when necessary.
• Gather project requirements and updates from delivery stakeholders and maintain the Microsoft Project Plan accordingly.
• Collate completed User Acceptance Test (UAT) and milestone sign-off documents.
• Collect feedback from end-users where applicable and collaborate with company's ADM and Team Leads to identify areas for improvement.
• Attend project meetings, gather requirements, and assist in generating service quotes for requestors.
• Demonstrate strong interpersonal and communication skills, with the ability to work independently or as part of a team.
• Monitor task progress and support stakeholders in meeting project timelines.
• Assist the Team Lead with daily operational support and other assigned tasks as required.
• Maintain a strong focus on SLA compliance and the resolution process.
• Perform other duties and responsibilities as assigned by the Company, which may include reassignment across different sections at the Company's discretion.

We regret that only shortlisted candidates will be notified.