Director Solutions Delivery and Implementation - First Advantage

OpenTalent; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

First Advantage in Singapore is seeking a Director of Solutions Delivery and Implementation for APAC to lead a team of Solution Consultants and Implementation Leaders across APAC, Australia, and New Zealand, bridging sales, customers, product, and delivery to drive value from discovery through successful implementation.

Reporting to the Vice President of Professional Services, the role oversees strategy, implementation governance, customer engagement, and team performance to scale delivery

Responsibilities

• Lead a team of Solution Consultants, Implementation Project Managers, and delivery professionals across APAC, Australia, and New Zealand.
• Set performance expectations, development plans, and career pathways, fostering a culture of customer obsession and continuous improvement.
• Oversee solution strategy, implementation methodology, and customer engagement to drive value from discovery through implementation.

Job description

Director Solutions Delivery and Implementation - APAC

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do

A successful Director Global Solutions and Implementation leads a team of Solution Consultants and Implementation Leaders supporting customers across APAC, Australia, and New Zealand. The role is the bridge between sales, customers, product teams, and delivery organizations, ensuring customers realize value from our solutions from initial discovery through successful implementation and adoption.

Reporting to the Vice President Professional Services, the Director oversees solution strategy, implementation methodology, customer engagement, and team performance across a portfolio of products and platforms, including recently acquired technologies. The role combines strategic presales leadership, enterprise solution design, customer advisory, and implementation governance to drive customer success, operational excellence, and business growth.

As a player-coach leader, the Director will build a high-performing global team, establish best practices, support complex customer engagements, and help shape the future direction of our solutions and implementation functions.

Key Responsibilities

Leadership and Team Development

• Lead, mentor, and develop a team of Solution Consultants, Implementation Project Managers, and delivery professionals across APAC, Australia, and New Zealand.


• Set performance expectations, development plans, and career pathways, and drive a culture of customer obsession, accountability, collaboration, and continuous improvement.


• Partner with regional leaders on resource allocation, succession planning, and team scalability.

Solution Consulting and Customer Advisory

• Serve as executive sponsor and trusted advisor for strategic customer engagements.


• Lead discovery workshops and executive conversations to understand customer objectives, business processes, challenges, and success criteria.


• Translate business requirements into solution strategies that align customer needs with platform capabilities.


• Support RFPs, RFIs, executive presentations, solution demonstrations, and business case development.

Global Implementation Leadership

• Oversee the successful delivery of customer implementations across multiple products and platforms, including acquired and legacy systems.