Director, Services Business Development

MasterCard Worldwide; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Mastercard Worldwide in Singapore seeks a Director of Services Business Development to lead growth across CNPF markets. You will drive revenue opportunities with financial institutions, acquirers and ecosystem players, leveraging consulting, analytics and loyalty services.

This role emphasizes senior-level relationship-building, ROI-focused solutions, and cross-functional collaboration across regional teams.

Qualifications

• Experience working with financial institutions or in corporate banking environments.
• Ability to identify and monetize opportunities with senior client stakeholders.
• Comfort with data-driven problem solving and analytics for decision support.

Responsibilities

• Generate and manage Services revenue opportunities with SME and Commercial issuers, acquirers and ecosystem participants.
• Collaborate with regional teams to identify Services opportunities in target markets.
• Build credibility with CEOs and senior leaders to drive ROI and sustained value.
• Develop innovative service solutions across consulting, analytics, loyalty, marketing and security domains.
• Oversee sales pipeline, move opportunities through approval and delivery lifecycle.
• Monitor customer risk signals and devise strategies to mitigate erosion.

Skills

Financial services experience

Client relationship management

Data analytics

Strategic selling

Executive communication

Education

MBA or equivalent

Tools

CRM software

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Services Business Development

Overview

The Services Business Development team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, Test & Learn experimentation, and data-driven information and risk management services. Client verticals include Financial Institutions, Retail & Commerce and Digital Partners, Governments, and many others.

Role

An exciting opportunity to work with some of Mastercard’s most important global and regional clients particularly in the CNPF (Commercial and New Payments flow) space across Indonesia, Vietnam, Philippines, and working as a trusted and valued service partner within the Services BD incubator team to drive innovation and growth opportunities across the region.

Key responsibilities include:

• Generate and maintain Services revenue opportunities with strategically important SME and Commercial issuers, acquirers and ecosystem participants across China, Hong Kong and Taiwan
• Work with regional internal Commercial and New Payment flows in market teams to identify Services opportunities
• Foster strong relationships with key client executives, as well as internally with key Mastercard stakeholders that tie directly to ROI, and are built on a foundation of trust and value creation
• Support the development of creative business solutions for complex business problems across the Services business, including consulting, insights and analytics, Test & Learn, loyalty, marketing services and security solutions etc
• Managing sales pipeline, advancing early-stage opportunities to approvals and signature, with continued engagement post sales, e.g., project delivery
• Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or limit erosion

All About You:

• Working experience with financial institutions, preferably with strong understanding of Transaction Banking or SME Banking
• Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership and subject matter expertise
• Preferably strong consulting and / or data driven solution selling background
• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues
• Strong communication and presentation skills and an ability to establish credibility with CEO-1/CEO-2
• Strategically focused and solution oriented with proven history of dedicated, high-energy, patient, and customer-centric behavior
• Leverage and synthesize data to analyze business challenges and opportunities
• Embrace a high performance culture and embody a “can-do” attitude
• Balance working autonomously and seeking direction when required within a complex environment
• MBA/post graduate preferred

#servicesbd

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.