Director of Restaurant Operations

GD IDEAS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

GD IDEAS CONSULTANCY PTE. LTD. in Singapore seeks a restaurant operations lead to oversee daily service delivery and ensure adherence to standards. You will monitor food quality, hygiene, and customer service, and ensure compliance with health and licensing regulations.

You will develop operating policies, recruit, train and manage FOH and BOH teams, foster teamwork, and conduct performance evaluations to maintain guest satisfaction. Addressing staff concerns is essential.

Responsibilities

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.
• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.
• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.

Job description

GD IDEAS CONSULTANCY PTE. LTD. in Singapore seeks a restaurant operations lead to oversee daily service delivery and ensure adherence to standards. You will monitor food quality, hygiene, and customer service, and ensure compliance with health and licensing regulations.

You will develop operating policies, recruit, train and manage FOH and BOH teams, foster teamwork, and conduct performance evaluations to maintain guest satisfaction. Addressing staff concerns is essential.