Director of Managed Services Product Strategy

third party consulting pte. ltd.; Singapore; Presencial; SGD 180.000 - 240.000; Tempo integral

Resumo da vaga

The Assistant Director, Product Management – Managed Services is responsible for driving the growth, profitability and market positioning of the organisation’s Managed Services portfolio, including Managed Network and Managed Security Services.

The role oversees the end-to-end product lifecycle, from strategy to launch, commercialisation and ongoing performance optimisation, working with customers, partners, engineering and sales.

Qualificações

• Bachelor’s degree in Business, Information Technology, Engineering, Telecommunications or a related discipline.
• Extensive experience in product management, preferably within telecommunications, ICT, managed services, cloud, networking, cybersecurity or technology services.
• Proven track record in developing, launching and growing a portfolio of Managed Network and/or Managed Security Services.
• Demonstrated experience managing the full product lifecycle, from ideation and business case development to launch, commercialisation and performance optimisation.
• Strong commercial acumen, with experience in business case development, pricing, budgeting, revenue forecasting and P&L management.
• Proven ability to develop product strategies, roadmaps and go-to-market plans that drive revenue growth, profitability and market share.
• Experience identifying new market opportunities, developing differentiated service offerings and establishing strategic technology partnerships.
• Demonstrated ability to engage and influence senior stakeholders, executive management, customers and technology partners.
• Experience leading cross-functional teams across engineering, operations, sales, marketing, finance and customer support.
• Prior people management experience, with the ability to lead, mentor and develop high-performing product management teams.

Responsabilidades

• Develop and execute product strategies to drive growth, profitability and market expansion across the Managed Network and Managed Security Services portfolio.
• Identify new growth opportunities, emerging market trends, customer needs and industry developments to develop innovative products and services.
• Lead the end-to-end product development lifecycle, from conceptualisation, product modelling and planning to development, launch, commercialisation and ongoing optimisation.
• Develop and maintain product roadmaps aligned with business objectives, market demand, customer requirements and technology developments.
• Identify opportunities to enhance existing offerings, address product gaps and develop differentiated solutions that strengthen market positioning and customer value.
• Define market segmentation, target customer profiles and product positioning to maximise market penetration and portfolio growth.
• Translate product strategies into clear product requirements, service specifications and execution plans.
• Develop comprehensive business cases and market analyses to evaluate product feasibility, commercial viability, investment requirements and growth potential.
• Take ownership of product budgets, pricing strategies, revenue targets, profitability and overall P&L performance.
• Develop competitive pricing, product differentiation and value propositions to support successful product commercialisation.
• Identify and pursue new business opportunities, market segments and industry verticals to expand the Managed Services portfolio.
• Monitor product performance against business objectives, financial targets and market expectations, implementing corrective actions where necessary.
• Evaluate market trends, competitor offerings and customer feedback to identify opportunities for revenue growth, improved margins and increased market share.
• Establish appropriate product processes and performance measures, ensuring effective execution and accountability across relevant stakeholders.
• Develop and execute go-to-market strategies, including product positioning, pricing, market segmentation, targeting and commercialisation plans.
• Drive the successful launch and adoption of new products and services, ensuring alignment across sales, marketing, engineering, operations and customer support teams.
• Build internal stakeholder alignment and secure buy-in for product strategies, roadmaps and business initiatives.
• Equip sales and customer-facing teams with the necessary product knowledge, value propositions and supporting materials to drive market adoption.
• Act as a product advocate, promoting awareness and understanding of the Managed Services portfolio among internal stakeholders, customers and partners.
• Engage customers to gather feedback, understand evolving requirements and identify opportunities to improve existing services or develop new offerings.
• Identify, design and develop differentiated managed services solutions, including integrated solution platforms, ecosystem offerings and industry-specific solutions.
• Oversee the development and enhancement of Managed Network Services, including Managed WAN/LAN, Wi‑Fi, SD‑WAN and firewall solutions, as well as Managed Security Services.
• Work closely with engineering and technical teams to translate business requirements into viable, scalable and commercially sustainable service offerings.
• Establish and cultivate strategic partnerships with technology vendors, service providers and ecosystem partners to enhance solution capabilities and deliver differentiated value propositions.
• Evaluate partner capabilities, emerging technologies and potential collaboration opportunities to strengthen the organisation’s service portfolio.
• Coordinate with internal teams, including operations, billing, marketing and customer support, to ensure effective service delivery and a smooth customer experience.
• Monitor product performance, service quality, customer satisfaction and commercial results against established targets.
• Identify performance gaps and initiate corrective actions to improve service quality, operational efficiency and customer experience.
• Establish and monitor product management processes, ensuring that key stakeholders adhere to agreed workflows, delivery timelines and quality standards.
• Drive continuous improvement across the product lifecycle, incorporating customer feedback, market insights and operational learnings into product enhancements.
• Assess product risks, resource requirements and implementation challenges to ensure successful execution and sustainable service delivery.
• Lead, mentor and develop a high-performing Product Management team, fostering accountability, collaboration, innovation and professional growth.
• Establish clear team objectives, priorities and performance expectations aligned with the organisation’s business goals.
• Provide strategic direction and guidance to product managers throughout the product lifecycle.
• Build effective working relationships with senior management, customers, technology partners and internal stakeholders.
• Influence cross-functional teams and drive alignment across engineering, operations, sales, marketing, finance and customer support to achieve business outcomes.
• Represent the organisation in customer and partner engagements, gathering market intelligence and identifying opportunities for strategic collaboration and business growth.

Conhecimentos

Product management

Leadership

Strategy

Go-to-market

Formação

Bachelor's degree

Descrição da vaga

The Assistant Director, Product Management – Managed Services is responsible for driving the growth, profitability and market positioning of the organisation’s Managed Services portfolio, including Managed Network and Managed Security Services.

The role oversees the end-to-end product lifecycle, from strategy to launch, commercialisation and ongoing performance optimisation, working with customers, partners, engineering and sales.