Product Manager (SD-WAN)

jobline resources pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Jobline Resources Pte Ltd seeks a seasoned Product Manager to lead the Managed Services portfolio, focusing on SD-WAN and SSE solutions in a dynamic enterprise environment.

You will own the product lifecycle, drive pricing, roadmap, and P&L, and collaborate with OSS/BSS teams and key vendors to accelerate Day 1 deployment and Day 2 operations, while enabling the sales team to upsell digital transformation services.

Qualifications

• Degree in Business, Marketing, CS or Engineering.
• 5+ years product management experience in enterprises or startups.
• Experience with managed CPE or cloud-based services.
• Experience with SD-WAN/routers (Fortinet, Cisco, SSE brands).
• Interest in AI-Ops and automation.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Manage the product and lifecycle of Managed Services portfolio including SD-WAN and SSE solutions.
• Manage the product’s cost structure, roadmap, pricing, and product P&L.
• Strengthen SD-WAN competitiveness by enabling AI initiatives and AI programs.
• Improve efficiency, scalability, and resilience by driving automation and AI-Ops.
• Develop product policies and ensure documentation of processes and product specs.
• Plan and develop new products, features, pricing, benchmarking to stay competitive.
• Collaborate with stakeholders to integrate requirements into OSS/BSS systems.
• Collaborate with vendors to capitalise on opportunities and Day 1/Day 2 operations.
• Enable sales teams to upsell services for digital transformation.
• Support sales in RFP/RFQ and deployment/service phases.
• Review and manage product terms, partner contracts and agreements.

Skills

SD-WAN

SSE

CPE experience

Cloud-based services

Managed services

Automation / AI-Ops

Vendor relationships

Analytical skills

Communication skills

Education

Degree in Business, Marketing, Computer Science or Engineering

Job description

Responsibilities

• Manage the product and corresponding lifecycle of Managed Services portfolio including SD-WAN and SSE solutions.
• Manage the product’s cost structure, roadmap, product positioning, commercial model, and product P&L.
• Strengthening the competitiveness of SD-WAN by enabling both AI initiatives and curating relevant principal-led AI programs for integration into the portfolio.
• Improving the efficiency, scalability, and operational resilience of the end-to-end SD-WAN service by driving automation and embedding AI-Ops into day-to-day business operations.
• Develop product policies, performance and streamline processes. Ensure comprehensive documentation of processes and product specification.
• Plan and develop new product, creating features, capabilities, establishing pricing and benchmarking to ensure product’s relevance, competitiveness, and meeting market needs.
• Work closely with relevant stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.
• Work closely with key vendors to capitalise on new opportunities, smoothen our Day 1 deployment and Day 2 operations for current customers.
• Enable sales team to upsell services to accelerate customers’ digital transformation.
• Support sales in RFP, RFQ and service teams during deployment (Day 1) and service management (Day 2) phases.
• Review and manage product terms and conditions, partner contract and agreement.

Requirements

• Degree in Business, Marketing, Computer Science or Engineering.
• Minimum 5 years of relevant experience in product management, product development experience or related scope, at large enterprises, or innovative start-ups.
• Experience in managed Customer Premise Equipment (CPE), cloud-based services and/or customised managed services offering.
• Experience in working with major SDWAN / router / SSE brands such as Fortinet, Cisco, Silverpeak, Versa, Cato, Palo Alto, Z-Scaler.
• Interest in developing service and initiatives that improve end-user experience through runbooks, digitalization, automation, AI-Ops.
• Keen sense of technology developments, market trends, and needs of the enterprise business market.
• Strong numerical, analytical, and problem-solving skills.
• Good written and verbal communications skills.

Licence no: 12C6060