Manager, Product Management – Managed Services

SPTel Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SPTel Pte Ltd in Singapore is seeking an experienced Product Manager with deep knowledge of enterprise managed services from a service provider background. You will lead cross-functional teams to identify and develop growth engines through new services aligned with the company’s vision and strategy.

You will shape product lifecycle for Managed Network Services including WAN, LAN & WIFI, drive pricing, GTM strategies, and partnerships with key vendors and customers to grow market share.

Job description

SPTel is a Singapore-based enterprise telecommunications provider, now fully owned by Seraya Partners. SPTel delivers software-defined, end-to-end digital connectivity powered by nationwide fibre infrastructure, enabling enterprises to provision and manage network services on demand. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

Job Overview

We are looking for an experienced Product manager with deep knowledge and expertise in enterprise managed services from a service provider background. You will join a dynamic and fast-paced environment and work with cross-functional teams to identify and develop new growth engines through introduction of new services that deliver the company’s vision and strategy.

Responsibilities:

• Manage Product Development Life Cycle for Managed Network Services including Managed WAN, LAN & WIFI starting from conceptualization, product modelling, planning, development and launch.
• Responsible for Product Business case, Budget and P&L.
• Gain deep understanding of customer experience, identify and fill product gaps and generate new product and services ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing, differentiation and positioning for Go-To-Market strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with IT and engineering teams and internal support team (marketing, operation and billing) to deliver with quick time-to-market and optimal resources.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.
• Identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Services portfolio.
• Establish and cultivate partnerships with key partners in Managed Services to deliver differentiated managed services with unique value propositions.
• Lead and develop product GTM strategies, Roadmaps and determine market segmenting, targeting and positioning.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Develop Business Case and Market Analysis for the products and services.
• Develop, execute and monitor product processes are followed through by each stakeholder
• Monitor product quality against target levels and trigger corrective actions where necessary.

Role Requirements:

• Proven track record of successfully developing and growing a portfolio of Managed Network Services.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Good business acumen and leadership skills.
• Excellent written and verbal communication skills