Director of Housekeeping

Royal Ocean Marine Enterprise Pte Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Royal Ocean Marine Enterprise (ROME) is recruiting a Director of Housekeeping for a premier luxury hotel and resort in Singapore. You will set strategic direction for Housekeeping and Laundry, while ensuring flawless luxury standards, impeccable hygiene, and guest comfort across extensive facilities.

You will lead a large, diverse team, drive efficiency, and partner with Engineering, Front Office, and Procurement to optimize operations and profitability.

Qualifications

• Minimum 5 years of progressive housekeeping leadership experience in a large-scale luxury hotel or resort.
• Bachelor’s Degree in Hospitality Management or equivalent.
• Strong knowledge of Opera Cloud/PMS and MS Office suite.

Responsibilities

• Formulate and execute luxury housekeeping strategies across guest rooms, public spaces and back-of-house.
• Lead quality inspections to uphold highest luxury standards and hygiene.
• Collaborate with Engineering/Maintenance for preventive maintenance and repairs.
• Partner with front-office and hotel operations to resolve guest requests.
• Build and mentor a large, multicultural housekeeping team; foster excellence and accountability.
• Design training programs on luxury service standards, safety, and SOPs.
• Manage labor scheduling and budgets to optimize service levels and costs.

Skills

Leadership

Luxury hospitality

Executive communication

Education

Bachelor’s Degree in Hospitality Management

Tools

Opera Cloud/PMS

Microsoft Office

Job description

Director of Housekeeping – Major Luxury Hotel & Resort

About Royal Ocean Marine Enterprise (ROME)

Backed by over 20 years of executive search excellence, Royal Ocean Marine Enterprise (ROME) is a premier APAC and global headhunting firm headquartered in Singapore. We specialize in mapping and placing C-Suite executives, Board Members, General Managers, and senior leadership across Maritime, Commercial Shipping, Energy, Hospitality, and major global industries. Combining deep sector heritage with sophisticated cross-industry talent insights, ROME connects forward-thinking organizations with transformative leadership worldwide.

Position Overview

We are partnering with our client—a premier, major luxury hotel destination featuring world-class facilities—to recruit an exceptional Director of Housekeeping.

In this key executive role, you will lead the strategic vision and day-to-day operations of the Housekeeping and Laundry departments. You will play a vital role in maintaining the property’s flawless reputation for luxury standards, pristine hygiene, and exceptional guest comfort, while driving operational efficiency and departmental profitability across extensive guest rooms, public spaces, and resort amenities.

Key Responsibilities

Operational Leadership & Luxury Quality Control

• Formulate and execute operational strategies that uphold the highest standards of luxury presentation, cleanliness, and hygiene across all guest rooms, public spaces, and back-of-house areas.
• Establish and execute daily quality assurance inspections, ensuring every detail reflects the client’s luxury brand identity.
• Partner with the Engineering/Maintenance team to execute comprehensive room preventive maintenance programs and prioritize maintenance workflows.
• Collaborate closely with front-office and hotel operations teams to resolve guest requests and feedback proactively.
• Lead, inspire, and mentor a large, multi-cultural housekeeping and laundry team, creating a culture of excellence, high morale, and accountability.
• Design and implement comprehensive training programs covering luxury service standards, safety compliance, and standard operating procedures (SOPs).
• Drive efficient labor scheduling and workforce management aligned with occupancy forecasts to maintain high service coverage while controlling labor costs.

Financial Oversight & Supply Chain Management

• Formulate annual departmental budgets and manage operational expenditure within approved parameters.
• Drive cost-control initiatives across labor, operating supplies, linens, and cleaning inventory without sacrificing guest experience or quality.
• Oversee inventory controls to maintain required par levels for linen, uniforms, and guest amenities.
• Partner with Procurement to evaluate supplier performance and negotiate service contracts and purchasing terms.

Compliance & Safety Standards

• Enforce property-wide health, safety, hygiene, and sanitation protocols in strict accordance with local laws and luxury brand standards.
• Direct departmental emergency response protocols and ensure staff are regularly trained on safety compliance.

Qualifications & Ideal Profile

• Experience: Minimum 5 years of progressive housekeeping leadership experience within a large-scale, international luxury hotel or resort environment featuring extensive facilities.
• Education: Bachelor’s Degree in Hospitality Management, Business Administration, or an equivalent professional qualification.
• Technical Proficiency: Strong working knowledge of Property Management Systems (e.g., Opera Cloud/PMS) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Leadership Capabilities: Proven ability to manage, train, and inspire large, diverse teams in a multi-cultural environment.
• Communication: Exceptional verbal and written communication skills with strong executive presence and problem-solving abilities.

Working Conditions & Leadership Structure

• Schedule: Requires flexibility to work extended hours, including early mornings, evenings, weekends, and public holidays according to luxury hotel operating needs.
• Direct Reports: Assistant Director of Housekeeping, Housekeeping Managers/Supervisors, Laundry Manager, and departmental staff.

Closing Date of application : 10 Oct 2026