Director, Global Loyalty Experience

Star Alliance; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Variable compensation

Medical and dental benefits

Job summary

Star Alliance in Singapore seeks a Director, Customer Experience (Loyalty) to lead alliance-wide loyalty strategies across member airlines’ programmes. The role focuses on product innovation, digital transformation, and cross-functional engagement to deliver end-to-end loyalty journeys in multi-airline contexts.

The candidate will build consensus among global teams, manage complex projects, and balance strategic vision with operational execution, reporting to the VP, Customer Experience.

Qualifications

• 10+ years in loyalty or related sectors (airline loyalty preferred).
• Strong analytical and presentation skills; experience with PowerPoint, Word, Jira.

Responsibilities

• Define and lead loyalty products and services strategy across Star Alliance member airlines.
• Drive innovation by integrating digital tools and customer-centric solutions.
• Ensure alignment with customer experience objectives and business plans.
• Oversee delivery timelines and resource allocation for multiple product streams.
• Lead and mentor a diverse product team; foster collaboration and excellence.

Education

Bachelor's degree, advanced degree or certifications preferred

Job description

Star Alliance in Singapore seeks a Director, Customer Experience (Loyalty) to lead alliance-wide loyalty strategies across member airlines’ programmes. The role focuses on product innovation, digital transformation, and cross-functional engagement to deliver end-to-end loyalty journeys in multi-airline contexts.

The candidate will build consensus among global teams, manage complex projects, and balance strategic vision with operational execution, reporting to the VP, Customer Experience.