Director, Enterprise Service Management & Transformation

AMKOR TECHNOLOGY SINGAPORE HOLDING PTE. LTD.; Singapore; On-site; SGD 260,000 - 420,000; Full time

Benefits offered by this job

Restaurant of enterprise-grade IT work

Job summary

Amkor Technology Singapore Holding PTE. LTD. is seeking a Director to lead Enterprise IT Service Management & Transformation.

You will own the ServiceNow roadmap, drive AI-enabled support, ITSM/ITOM transformation, and asset/license management across the organization. Based in Singapore, this role partners with Infrastructure, Information Security, PMO, and business units to translate priorities into enterprise workflows and platform solutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.
• 10+ years enterprise IT leadership including service management or platform transformation.
• Experience owning a ServiceNow strategy or large implementation.
• Strong knowledge of ITSM, ITOM, CMDB, and asset management.
• Experience driving workflow automation and AI-enabled support.
• Proven ability to lead cross-functional initiatives and engage senior stakeholders.

Responsibilities

• Define and lead enterprise service management strategy, governance, and transformation.
• Own the ServiceNow platform roadmap and architecture alignment.
• Lead ITSM and ITOM transformation to improve service delivery and operations.
• Own CMDB strategy and ensure integration with asset management and contracts.
• Collaborate with AI strategy to advance AI-enabled support and workflow automation.
• Establish cross-functional governance and engage IT executives on the transformation roadmap.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Stakeholder engagement

Education

Bachelor's degree in IT/CS/Engineering or related

Tools

ServiceNow

ITSM

ITOM

CMDB

Asset management

Job description

The Director, Enterprise IT Service Management & Transformation will lead the strategy, governance, and transformation of enterprise service management at Amkor. The role will own the ServiceNow platform roadmap and advance AI-enabled support, IT service and operations management, enterprise workflow automation, and hardware and software asset management.

Based in ATSH Singapore, this leader will partner across Infrastructure, Information Security, the Project Management Office, and business functions to translate business priorities into enterprise workflows and service management solutions. The role will connect platform ownership with operational accountability and establish a coordinated approach to service modernization.

Key Responsibilities

Strategy and Platform Leadership

• Define and lead the enterprise service management strategy, transformation roadmap, and governance model, with clear ownership of the ServiceNow platform and its architecture.
• Align platform priorities and investments with IT service operations, infrastructure requirements, and business needs.

IT Service and Operations Management

• Lead IT Service Management (ITSM) and IT Operations Management (ITOM) transformation, strengthening the processes and platform capabilities that support service delivery and operational accountability.
• Own the Configuration Management Database (CMDB) strategy in partnership with Infrastructure, connecting configuration management priorities with the broader service management roadmap.

AI-Enabled Support and Workflow Automation

• In collaboration with Enterprise AI Strategy department, own the AI-enabled support and roadmap, working with Service Operations and Enterprise IT to advance support capabilities.
• Lead enterprise workflow automation in partnership with business stakeholders, translating business priorities into governed platform solutions.

Asset, Contract, and License Management

• Establish the strategy for hardware asset management and software asset management, linking assets to contracts and software license entitlements.
• Partner with Infrastructure and relevant stakeholders to integrate asset and entitlement management into platform architecture and service operations.

Governance and Stakeholder Engagement

• Establish cross-functional governance across Infrastructure, Information Security, the Project Management Office, and business functions to coordinate priorities and platform decisions.
• Engage IT executive stakeholders on the transformation roadmap and maintain business partnership accountabilities as enterprise service management develops within Global Infrastructure.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent relevant experience.
• 10+ years significant progressive experience in enterprise IT, including leadership responsibility for service management, IT operations transformation, or enterprise platforms.
• Demonstrated experience owning a ServiceNow strategy or leading a substantial ServiceNow implementation or transformation.
• Strong working knowledge of ITSM, ITOM, CMDB, and hardware and software asset management.
• Experience connecting software licenses and contractual entitlements with asset management processes.
• Experience introducing workflow automation or AI-enabled support capabilities into enterprise operations.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders in a global organization.
• Strong understanding of platform governance, architecture, organizational change, and adoption.
• Direct OSAT or Semiconductorindustry experience, with strong understanding of how enterprise platformssupport assembly and test operations

Preferred Qualifications

• Experience in semiconductor, manufacturing, or another complex global operating environment.
• Relevant ITIL and ServiceNow certifications.
• Experience supporting global teams across multiple sites and time zones.
• Familiarity with Integrated Risk Management and Strategic Portfolio Management capabilities within ServiceNow.

Leadership Competencies

• Ability to translate business priorities into a practical, sequenced roadmap.
• Clear executive communication and sound decision-making.
• Collaborative leadership across global organizational boundaries.
• Strong operational discipline and ownership of outcomes.
• Ability to guide teams through process and technology change.

Suggested Measures of Success

• Delivery of agreed transformation roadmap milestones.
• Improvements in service performance and user experience.
• Adoption and effectiveness of AI-enabled support and automated workflows.
• Improved CMDB data quality and asset lifecycle visibility.
• Improved visibility of software entitlements and contractual obligations.
• Effective cross-functional governance and stakeholder alignment.