Director, Customer Advocacy & Insight Strategy

Standard Chartered Plc

Singapore

On-site

SGD 180,000 - 280,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Flexible working

Wellbeing support

Job summary

Standard Chartered plc in Singapore seeks a Director to lead Customer Advocacy and Insights, strengthening the independent voice of clients within the Client Experience function. You will drive structured research, translate signals into themes, and steer the Customer Advocate agenda with senior management oversight and regulatory engagements.

You will coordinate internal reviews, deliver action-oriented updates, and ensure improvements reach outcomes while maintaining governance and risk

Qualifications

7+ years of senior customer advocacy and insights leadership in a regulated financial services environment.
Proven ability to translate customer feedback into actionable insights and drive cross-functional improvements.
Experience with regulatory engagement, executive reporting and governance.

Responsibilities

Drive the Customer Advocate agenda, workplan, governance calendar and progress reporting.
Lead SC Inner Circle research and structured listening to surface client needs and emerging concerns early.
Integrate voice-of-client signals from research, complaints and data into clear themes and recommendations.
Provide independent customer-outcome challenge on products, processes and journeys.