VP, Customer Advocacy & Experience Leader

UOB; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

United Overseas Bank Ltd. (UOB) is seeking a Vice President in Group Customer Advocacy to oversee independent reviews, customer outcome governance, and fair dealing across Singapore and selected regions.

You will partner with senior stakeholders to embed customer-centric decision-making and drive improvements that enhance customer outcomes. Reporting to Head of Group Customer Advocacy, CEO Office, you will lead cross-functional initiatives, manage a small team, and influence strategies to

Qualifications

• Experience in customer advocacy, customer experience, or complaint management within financial services.
• Strong ability to translate customer data into actionable insights.
• Excellent communication and influencing skills with senior stakeholders.

Responsibilities

• Support independent oversight of customer outcomes and fair dealing standards.
• Conduct reviews of products, policies, and communications from a customer outcome lens.
• Identify customer risks and drive remediation actions across regions.
• Develop dashboards and management reporting on customer trends and issues.
• Collaborate with Business, Operations, Risk, Compliance, Legal, Product, Technology and CX functions.

Skills

Customer advocacy

Customer experience

Conduct risk

Governance

Stakeholder management

Education

Degree in Business, Finance, Economics, Law, Risk Management, or related discipline

Job description

United Overseas Bank Ltd. (UOB) is seeking a Vice President in Group Customer Advocacy to oversee independent reviews, customer outcome governance, and fair dealing across Singapore and selected regions.

You will partner with senior stakeholders to embed customer-centric decision-making and drive improvements that enhance customer outcomes. Reporting to Head of Group Customer Advocacy, CEO Office, you will lead cross-functional initiatives, manage a small team, and influence strategies to