Directed Content Operations Manager – Singapore

AlphaSense, Inc.; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Job summary

AlphaSense, a leader in AI-driven market intelligence, seeks an Operations Manager for the Directed Content team within Expert Insights. You will oversee a team of bilingual analysts, drive KPI-based performance, and ensure high-quality content delivery across research pods.

Your remit includes coaching, process improvements, and close collaboration with project managers and sector leads to optimize coverage and efficiency. Join a fast-growing team shaping enterprise content globally.

Responsibilities

• Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods, including bilingual Mandarin speakers
• Set and track performance KPIs for your team that balance output quality, relevance, and volume
• Guide the professional development of Analysts under your supervision
• Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
• Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
• Hire and onboard Analysts
• Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals
• Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
• Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
• Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
• Review and approve expert rates over a fixed threshold - keeping average expert costs below $300 per call
• AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals.
• We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters.
• Recruiting Scams and Fraud
• We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Job description

AlphaSense, a leader in AI-driven market intelligence, seeks an Operations Manager for the Directed Content team within Expert Insights. You will oversee a team of bilingual analysts, drive KPI-based performance, and ensure high-quality content delivery across research pods.

Your remit includes coaching, process improvements, and close collaboration with project managers and sector leads to optimize coverage and efficiency. Join a fast-growing team shaping enterprise content globally.