Director of Directed Content Operations

AlphaSense; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

AlphaSense, a world-leading AI-driven market intelligence platform, is seeking an Operations Manager for the Directed Content team. You will oversee a pod-based research workforce, align output with coverage goals, and ensure high-quality transcripts and content.

You will coach analysts, define KPIs, optimize workflows, and partner with Project Managers to expand coverage. This role requires strong leadership, data-driven decision making, and the ability to scale a global knowledge library.

Qualifications

• Experience leading content generation teams.
• Proven ability to set and track performance KPIs.
• Strong communication with stakeholders.

Responsibilities

• Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods.
• Set and track performance KPIs for your team that balance output quality, relevance, and volume.
• Guide the professional development of Analysts under your supervision.
• Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals.
• Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity.
• Hire and onboard Analysts.
• Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals.
• Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team.
• Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals.
• Work closely with leadership and

Skills

People leadership

Team building

KPIs & metrics

Data analysis

Process improvement

Stakeholder alignment

Bilingual Mandarin

Job description

AlphaSense, a world-leading AI-driven market intelligence platform, is seeking an Operations Manager for the Directed Content team. You will oversee a pod-based research workforce, align output with coverage goals, and ensure high-quality transcripts and content.

You will coach analysts, define KPIs, optimize workflows, and partner with Project Managers to expand coverage. This role requires strong leadership, data-driven decision making, and the ability to scale a global knowledge library.