Digital Transformation Specialist - AI & Knowledge Platform

DBS Bank; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DBS Bank Asia Central is seeking an Operations professional to lead SOP transformation, content migration, and knowledge management initiatives. You will help convert SOPs into AI-ready assets and ensure quality, version control, and governance across the SOP platform.

Working with GOCC, you will support ontology, knowledge graphs, AI validation, and collaboration with business partners to automate processes and strengthen risk controls.

Qualifications

• Degree in Business, Information Systems, Computer Science, Operations Management, or related field.
• 2–5 years in Operations, Knowledge Management, Business Analysis, Process Improvement, or Transformation.
• Strong analytical and documentation skills.
• Familiarity with SOP management, taxonomy, metadata, or knowledge repositories.
• Exposure to AI, GenAI, AI Agents, workflow automation is advantageous.
• Excellent attention to detail and ability to manage multiple deliverables.
• Effective communication and stakeholder engagement.

Responsibilities

• Execute the cleanup, restructuring, and migration of SOPs into standardized formats.
• Support conversion of SOPs into reusable AI agent skills and knowledge assets.
• Maintain SOP content quality, consistency, and version controls.
• Support onboarding, publishing, tagging, versioning, and maintenance of SOPs.
• Coordinate integration of SOP content with system Knowledge Bases (KBs).
• Ensure operational knowledge assets remain accurate and up to date.
• Assist in development and maintenance of ontology, taxonomy, metadata, and knowledge graph mappings.
• Support linkage between system functionalities, SOPs, controls, and business processes.
• Contribute to knowledge discovery and AI skill enablement initiatives.
• Test AI Agent and Cowork Skills outputs against SOP logic, business requirements, and operational processes.
• Support AI indexing, knowledge validation, and content quality assurance activities.
• Identify gaps and recommend improvements to enhance knowledge quality and AI effectiveness.
• Support control validation, RCSA/KRI automation content, and control mappings where applicable.
• Prepare documentation, user guides, training materials, and adoption communications.
• Provide day-to-day operational support for the SOP Platform and knowledge management processes.

Skills

Analytical skills

Documentation skills

Stakeholder engagement

Communication abilities

Education

Bachelor's degree in Business, Information Systems, Computer Science, Operations Management, or related discipline

Job description

DBS Bank Asia Central is seeking an Operations professional to lead SOP transformation, content migration, and knowledge management initiatives. You will help convert SOPs into AI-ready assets and ensure quality, version control, and governance across the SOP platform.

Working with GOCC, you will support ontology, knowledge graphs, AI validation, and collaboration with business partners to automate processes and strengthen risk controls.