Project Specialist

Mister Mobile; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Mister Mobile is seeking a Project Specialist to coordinate digitalisation, transformation and process-improvement initiatives across departments. You will gather business requirements, support automation initiatives, and assist with system implementation in collaboration with Operations, Product, IT and QA teams.

You will translate needs into functional specs, drive process improvements, and help manage testing, adoption, and rollout activities while maintaining robust project documentation.

Qualifications

• Degree in Business, Information Systems, Operations, Engineering, or related disciplines.
• 1–3 years of experience in project coordination, operations, business support, system implementation, or process improvement roles.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Familiarity with process mapping, workflow automation, ERP, CRM, project management tools, or no-code/low-code platforms is an advantage.
• Ability to communicate effectively in both English and Mandarin.

Responsibilities

• Gather and document business requirements by working closely with stakeholders to understand operational needs and pain points.
• Analyse current business processes and workflows to identify gaps, inefficiencies, and areas for improvement.
• Translate business needs into clear functional requirements, process flows, user stories, and acceptance criteria.
• Participate in requirement discussions, solution reviews, and project planning sessions to ensure alignment between business users, Product, and IT.
• Coordinate assigned project activities, timelines, action items, dependencies, and deliverables to ensure smooth project execution.
• Follow up with stakeholders on outstanding tasks, decisions, issues, and updates to keep project progress on track.
• Facilitate project meetings, requirement workshops, testing sessions, and implementation discussions where required.
• Monitor project issues, risks, and dependencies, and elevate key concerns to the Project Lead or relevant stakeholders when necessary.
• Support system testing, User Acceptance Testing (UAT), and validation activities to ensure requirements are properly delivered.
• Assist in preparing test scenarios, test cases, test results, and issue logs for project tracking and follow-up.
• Work with stakeholders, Product, IT, and QA to investigate issues identified during testing and implementation.
• Support user training, rollout preparation, user adoption, and change management activities during project implementation.
• Maintain project documentation, including requirements, workflows, SOP updates, meeting notes, change requests, and project trackers.
• Support post-implementation reviews to gather feedback, identify lessons learned, and recommend further improvements.
• Recommend process, system, and automation enhancements based on operational feedback and business needs.
• Contribute to continuous improvement and digitalisation initiatives across the organisation.

Skills

Analytical skills

Problem solving

Communication

Stakeholder management

English & Mandarin

Bilingual English Mandarin

Education

Bachelor’s degree or equivalent

Tools

ERP

CRM

Project management tools

No-code/low-code platforms

Job description

The Project Specialist supports the company's digitalisation, transformation, and process improvement initiatives by coordinating projects, gathering business requirements, supporting automation initiatives, and assisting with system and process implementation across departments. The role works closely with Operations, Product, IT, QA, and other stakeholders to ensure project requirements are clearly defined, properly followed up, and delivered in line with business objectives.

Key Responsibilities

Business Requirements & Process Analysis

• Gather and document business requirements by working closely with stakeholders to understand operational needs and pain points.
• Analyse current business processes and workflows to identify gaps, inefficiencies, and areas for improvement.
• Translate business needs into clear functional requirements, process flows, user stories, and acceptance criteria.
• Participate in requirement discussions, solution reviews, and project planning sessions to ensure alignment between business users, Product, and IT.

Process Improvement, Automation & System Enhancement

• Review existing workflows and recommend practical improvements to improve efficiency, consistency, and scalability.
• Support process optimisation, system enhancement, and workflow automation initiatives based on business priorities.
• Identify repetitive manual tasks and propose automation opportunities using system features, integrations, or no-code/low-code tools where suitable.
• Work closely with Product and IT teams to ensure requirements are understood, implemented correctly, and aligned with operational needs.

Project Coordination & Execution

• Coordinate assigned project activities, timelines, action items, dependencies, and deliverables to ensure smooth project execution.
• Follow up with stakeholders on outstanding tasks, decisions, issues, and updates to keep project progress on track.
• Facilitate project meetings, requirement workshops, testing sessions, and implementation discussions where required.
• Monitor project issues, risks, and dependencies, and elevate key concerns to the Project Lead or relevant stakeholders when necessary.

Testing & Implementation Support

• Support system testing, User Acceptance Testing (UAT), and validation activities to ensure requirements are properly delivered.
• Assist in preparing test scenarios, test cases, test results, and issue logs for project tracking and follow-up.
• Work with stakeholders, Product, IT, and QA to investigate issues identified during testing and implementation.
• Support user training, rollout preparation, user adoption, and change management activities during project implementation.
• Maintain project documentation, including requirements, workflows, SOP updates, meeting notes, change requests, and project trackers.
• Support post-implementation reviews to gather feedback, identify lessons learned, and recommend further improvements.
• Recommend process, system, and automation enhancements based on operational feedback and business needs.
• Contribute to continuous improvement and digitalisation initiatives across the organisation.

Requirements

• Degree in Business, Information Systems, Operations, Engineering, or related disciplines.
• 1–3 years of experience in project coordination, operations, business support, system implementation, or process improvement roles.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Familiarity with process mapping, workflow automation, ERP, CRM, project management tools, or no-code/low-code platforms is an advantage.
• Ability to communicate effectively in both English and Mandarin.