Digital Product Owner (Banking Digital Channels) – Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NTT Singapore is seeking an experienced Digital Product Owner to support digital product and customer-journey initiatives for a leading financial institution in Singapore. You will act as the key bridge between business, technology, UX/UI, operations and other stakeholders, translating needs into clear product requirements and driving solutions that deliver measurable value.

This is a 12-month contract position based in Singapore (Changi).

Qualifications

• Degree or diploma in Business, IT, Digital, Engineering or related discipline.
• Relevant experience as Digital Product Owner/Product Manager/Business Analyst or similar.
• Experience managing product backlogs in Agile/Scrum.
• Strong ability to translate business requirements into structured user stories and acceptance criteria.
• Understanding of digital customer journeys and web/mobile applications.
• Knowledge of APIs, data flows and system integrations.
• Experience supporting UAT, production releases and post-production validation.
• Strong analytical and problem-solving skills with good stakeholder-management.

Responsibilities

• Own and manage the product backlog, ensuring priorities align with objectives and digital strategy.
• Translate business requirements into clear user stories, acceptance criteria and actionable requirements.
• Define product features and end-to-end customer journeys before development begins.
• Collaborate with business, technology, UX/UI, QA and operations teams.
• Prioritise features based on customer impact, business value, and dependencies.
• Participate in Agile ceremonies and provide timely product decisions.
• Lead UAT strategy, test planning and execution with test engineers.
• Review delivered functionality and grant product acceptance before release.
• Coordinate risks, issues, and dependencies across teams.

Skills

Product ownership

Agile / Scrum

User story writing

Stakeholder management

UAT coordination

Analytics

Problem solving

Communication

Education

Degree or Diploma in Business/IT/Digital/Engineering

Tools

Jira

Confluence

Azure DevOps

Job description

NTT Singapore is seeking an experienced Digital Product Owner to support digital product and customer-journey initiatives for a leading financial institution in Singapore.

You will act as the key bridge between business, technology, UX/UI, operations and other stakeholders. You will translate business needs and customer pain points into clear product requirements and drive solutions that deliver measurable customer and business value.

This is a 12-month contract position with NTT Singapore.

Experience:

Ideally 5–10 years, including relevant digital Product Owner/Product Manager experience

Location : Changi

Key Responsibilities

• Own and manage the product backlog, ensuring priorities are aligned with business objectives, customer needs and the overall digital strategy.
• Translate business requirements and customer pain points into clear user stories, acceptance criteria and actionable requirements.
• Define product features, functional requirements and end-to-end customer journeys before development begins.
• Work closely with business stakeholders, technology teams, UX/UI designers, QA, operations and other delivery partners.
• Prioritise features and enhancements based on customer impact, business value, regulatory requirements, dependencies and delivery effort.
• Participate actively in Agile ceremonies, including sprint planning, backlog refinement, daily discussions, sprint reviews and retrospectives.
• Provide timely clarification and make product decisions during development.
• Partner with business teams to define acceptance criteria and end-to-end test scenarios.
• Supervise test engineers and lead the UAT strategy, test planning and execution within the agreed schedule.
• Review delivered functionality and provide product acceptance before release.
• Coordinate risks, issues and dependencies across business and technology teams, escalating when required.
• Support production implementation, post-launch validation and product-performance monitoring.
• Maintain product requirements, decisions, documentation and roadmap visibility.
• Champion customer-centric thinking and ensure digital experiences are simple, intuitive and aligned with expected outcomes.

Requirements

• Degree or diploma in Business, Information Technology, Digital, Engineering or a related discipline.
• Relevant experience as a Digital Product Owner, Product Manager, Business Analyst or in a similar digital-delivery role.
• Experience managing product backlogs in an Agile or Scrum environment.
• Strong ability to translate business requirements into structured user stories, acceptance criteria and functional requirements.
• Good understanding of digital customer journeys and web and/or mobile applications.
• Functional understanding of APIs, system integrations, data flows and technical dependencies.
• Experience supporting UAT, production releases and post-production validation.
• Strong analytical and problem-solving skills with the ability to drive practical solutions.
• Good stakeholder-management and communication skills across business, technology and senior stakeholder groups.
• Strong prioritisation and organisational skills, with the ability to manage multiple initiatives and competing priorities.
• Detail-oriented, customer-focused and committed to delivery quality.
• Able to work independently, take ownership and drive issues through to resolution.

Preferred Experience

• Experience in banking, financial services, fintech or another regulated industry.
• Experience supervising QA or UAT test teams.
• Knowledge of UX/UI principles and customer-journey design.
• Experience using digital analytics to support product decisions.
• Familiarity with Jira, Confluence, Azure DevOps or similar platforms.