Digital Onsite Operations Excellence Lead

SEPHORA; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Sephora SEA seeks an Assistant Manager, Digital Onsite Operations Excellence to serve as the operational backbone for the SEAO Ecommerce team. You will own BAU governance, the onsite tools ecosystem, and the strategy that grows organic sales across campaigns, working with local markets and cross-functional partners.

You will connect marketing stories, product launches, and content execution to onsite performance, establishing scalable systems and processes to accelerate the team's speed and

Qualifications

• 5 to 7 years of experience in Ecommerce operations, digital platform management, or a closely related field.
• Operationally excellent – you build clean, scalable systems; SOPs and playbooks are outputs, not afterthoughts.
• Commercially minded – you connect operational decisions to revenue outcomes and think in terms of sales impact, not just process compliance.
• Tools-savvy and data-driven – comfortable in CMS platforms, promotional tools, and analytics tools (Contentsquare, CommerceTools, or similar); you learn fast and can train others.
• You are a strong stakeholder communicator – you manage up, across, and with market teams with clarity; you distill complexity into crisp written comms.
• Optimization-minded – never satisfied with good enough; you proactively look for gaps and act on them without being asked.
• Resilient and proactive – you thrive in a fast-moving, multi-market environment and follow through without needing to be chased.

Responsibilities

• Own BAU operation governance across all markets, setting standards, SOPs, and playbooks for quality and consistency at scale.
• Oversee campaign operations strategy, with the Onsite Operation Executive PIC leading day-to-day execution.
• Manage vendor and BPO partnerships, monitor SLAs, and resolve escalations with speed and accountability.
• Translate onsite data into an optimization roadmap that drives conversion and revenue uplift.
• Collaborate with regional managers and country teams to surface performance gaps and ensure consistent regional initiatives.
• Partner with Content & Experience to translate brand narratives into onsite components, ensuring timely launches and CMS updates.

Skills

Operational governance

Stakeholder communication

Data-driven decision making

Vendor & BPO management

Tools

Contentful CMS

CommerceTools

Contentsquare

Braze

PerfectCorp

AppsFlyer

Job description

Sephora SEA seeks an Assistant Manager, Digital Onsite Operations Excellence to serve as the operational backbone for the SEAO Ecommerce team. You will own BAU governance, the onsite tools ecosystem, and the strategy that grows organic sales across campaigns, working with local markets and cross-functional partners.

You will connect marketing stories, product launches, and content execution to onsite performance, establishing scalable systems and processes to accelerate the team's speed and