Digital Onsite Operations Excellence Lead

LVMH; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sephora SEA seeks an Assistant Manager, Digital Onsite Operations Excellence to be the operational backbone of the SEAO Ecommerce team. You will own BAU governance, the onsite tools ecosystem, and the strategy to grow organic sales and key campaigns across multiple SEA markets.

You will connect marketing, product launches, content, and onsite performance, building systems and processes that help the team work faster and smarter over time.

Qualifications

• 5 to 7 years of experience in Ecommerce operations, digital platform management, or a closely related field.
• Operationally excellent – you build clean, scalable systems; SOPs and playbooks are outputs, not afterthoughts.
• Commercially minded – you connect operational decisions to revenue outcomes and think in terms of sales impact, not just process compliance.
• Tools-savvy and data-driven – comfortable in CMS platforms, promotional tools, and analytics tools (Contentsquare, CommerceTools, or similar); you learn fast and can train others.
• A strong stakeholder communicator – you manage up, across, and with market teams with clarity; you distill complexity into crisp written comms.
• Optimization-minded – never satisfied with good enough; you proactively look for gaps and act on them without being asked.
• Resilient and proactive – you thrive in a fast-moving, multi-market environment and follow through without needing to be chased.

Responsibilities

• Own BAU governance across all markets and standardize SOPs.
• Oversee onsite operations strategy and vendor partnerships.
• Translate data into an optimization roadmap to boost conversions.
• Operationalize marketing stories with Contentful CMS components.
• Own full onsite tool stack and drive automation opportunities.
• Serve as operational interface between Onsite and Content & Experience teams.

Skills

Operational Excellence

Stakeholder Management

Data-driven

Commercial Mindset

Tools

Contentful CMS

Contentsquare

CommerceTools

Braze

AppsFlyer

Job description

Sephora SEA seeks an Assistant Manager, Digital Onsite Operations Excellence to be the operational backbone of the SEAO Ecommerce team. You will own BAU governance, the onsite tools ecosystem, and the strategy to grow organic sales and key campaigns across multiple SEA markets.

You will connect marketing, product launches, content, and onsite performance, building systems and processes that help the team work faster and smarter over time.