Digital Onsite Ecommerce Ops Lead

Sephora Asia Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Sephora Asia Pte Ltd seeks an Assistant Manager, Digital Onsite Operations Excellence to lead BAU governance across SEA markets, overseeing the full onsite tools ecosystem and the strategy that grows organic sales performance. Reporting to the Regional Manager, you will connect marketing stories, product launches, content execution, and onsite performance to build faster, smarter processes.

You will shine by linking commercial instinct with operational rigor, establishing scalable SOPs, and

Qualifications

• 5+ years of experience in Ecommerce operations, digital platform management, or a closely related field
• Operationally excellent with scalable systems; SOPs and playbooks are outputs
• Commercially minded; link operational decisions to revenue outcomes

Responsibilities

• Own BAU governance across all markets and enforce SOPs and playbooks
• Oversee onsite operations and vendor/BPO partnerships ensuring SLAs are met
• Drive optimization by translating onsite data into a roadmap for conversion and revenue uplift
• Coordinate with Content & Experience teams to operationalize marketing stories and launches
• Manage and optimize the full onsite tools stack from a performance perspective
• Act as the interface between Regional Onsite team and cross-functional partners

Skills

Ecommerce operations

Digital platform management

Stakeholder management

Data-driven decisions

SOPs & playbooks

Tools

Contentful CMS

CommerceTools

Contentsquare

Braze

AppsFlyer

Job description

Sephora Asia Pte Ltd seeks an Assistant Manager, Digital Onsite Operations Excellence to lead BAU governance across SEA markets, overseeing the full onsite tools ecosystem and the strategy that grows organic sales performance. Reporting to the Regional Manager, you will connect marketing stories, product launches, content execution, and onsite performance to build faster, smarter processes.

You will shine by linking commercial instinct with operational rigor, establishing scalable SOPs, and