Digital Onboarding & Compliance PM Analyst

Citi; Singapore; Ibrido; SGD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Structured learning & development

Wellbeing and financial support

Cross-functional project exposure

Descrizione del lavoro

Citi is seeking a Client Acceptance & Onboarding Analyst to deliver accurate, compliant account opening for retail banking customers across branch and digital channels.

You will verify identities under KYC/AML, conduct due diligence, maintain audit-ready documentation, and collaborate with cross-functional teams to resolve gaps and keep onboarding on track. The role emphasizes process improvements and compliant customer experiences.

Competenze

• Bachelor’s degree or equivalent practical experience in Banking, Finance, Business, or related field.
• At least 3 years of experience in retail banking operations, onboarding, or back-office functions.
• Knowledge of KYC, AML, sanctions screening, and onboarding regulatory requirements.
• Strong attention to detail with high-quality processing in a high-volume setting.
• Effective communication across teams and practical guidance to frontline staff.
• Ability to manage multiple cases and meet deadlines without compromising compliance.
• Comfort navigating banking systems and digital tools with a proactive learning mindset.

Mansioni

• Process retail bank account opening requests across branch and digital channels, ensuring accurate data capture and timely completion.
• Verify customer identity and documentation per KYC/AML and regulatory requirements.
• Conduct due diligence and risk profiling to identify potential compliance concerns.
• Maintain audit-ready documentation and support audit activities.
• Coordinate with business development and service teams to resolve gaps and minimise delays.
• Track onboarding cases through internal systems, meeting productivity and risk metrics.
• Identify opportunities for digital enhancements to streamline onboarding processes.
• Serve as a point of contact for escalations and cross-functional queries.
• Take on additional responsibilities as the role evolves.

Conoscenze

KYC/AML knowledge

Attention to detail

Communication skills

Regulatory onboarding

Time management

Cross-functional collaboration

Banking systems proficiency

Formazione

Bachelor’s degree in Banking/Finance/Business

Descrizione del lavoro

Citi is seeking a Client Acceptance & Onboarding Analyst to deliver accurate, compliant account opening for retail banking customers across branch and digital channels.

You will verify identities under KYC/AML, conduct due diligence, maintain audit-ready documentation, and collaborate with cross-functional teams to resolve gaps and keep onboarding on track. The role emphasizes process improvements and compliant customer experiences.