Business Analyst (Digital Banking)

Adecco; Singapore; On-site; SGD 70,000 - 95,000; Part time

Job summary

Adecco is partnering with a leading global bank to hire a Business Analyst (Digital Banking) for a 6-month contract at MBFC, Singapore. The candidate will lead digital banking projects across multiple markets, writing business requirements, user stories, and collaborating with product and design teams.

Expect strong stakeholder engagement, end-to-end delivery, and oversight of testing cycles (manual and automated) with UAT planning, documentation, and post-implementation support.

Qualifications

• Minimum 5–7 years of experience in Consumer Banking / Digital Banking.
• Strong IT/Digital background with end-to-end project delivery.
• Excellent communication and collaboration across stakeholders.

Responsibilities

• Lead consumer and wealth digital banking projects across markets.
• Develop user stories; work with design and product teams on flows and screens.
• Review specifications with technology teams to align with business needs.
• Supervise test engineers; lead UAT plans and end-to-end testing.
• Drive stakeholder engagement for end-to-end delivery and testing.
• Support post-implementation training and issue resolution.

Skills

Business analysis

Stakeholder management

Communication skills

Test planning

Education

Bachelor's degree in business/IT

Tools

JIRA

Confluence

JBEHAVE

Job description

• Adecco is partnering with a leading global bank to look for a Business Analyst (Digital Banking)
• Starts off as a 6 months contract
• At MBFC

Key Accountabilities

• Lead and manage Consumer and Wealth digital banking projects and initiatives across our key markets such as Singapore, Hong Kong, Taiwan, India, Indonesia and China.
• Collaborate closely with various stakeholders that cut across regional and country business, products, technology and operational teams to ensure the successful execution of the projects assigned and support post-production training, issue investigations and timely resolution.
• Responsible for writing business requirement documents, user stories, working with design and product team to conceptualize the flow, customer journey and design of screens with your expertise in the product and banking domain.
• Reviews the Functional Specifications / Narrative with Technology counterparts to ensure that these specifications are designed in accordance to business requirements.
• Supervising a team of test engineers, he or she to lead the test strategy that covers UAT test plans, ensures that test cases are executed end-to-end within the stipulated UAT schedule.

Responsibilities

• Take lead of project teams, responsible for setting, prioritizing and evaluating the work to ensure impeccable features and functionality of the products or initiatives are delivered.
• You will need to develop the user stories and be familiar with JIRA, Confluence, JBEHAVE and related test automation tools.
• You will also need to be familiar with the testing cycles in both manual and automated testing and strong in documentation of project materials such as test strategy, traceability matrix among others in the dynamic project cycles.
• Drive stakeholder's engagement and collaborate widely with other business, operational and technology partners in identifying enhancements and to ensure the end-to-end system & process delivery and testing.
• Ensure the smooth operational roll-out of Consumer and Wealth Banking services across our digital platforms supporting live business verifications at deployments.
• Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution to ensure issues are promptly followed up and resolved.
• Self-starter with strong business acumen, independent and able to rise to challenges and meet deadlines effectively.
• Keep up to date on industry changes and keep abreast of best practices and new trends in banking products and project deliveries to upskill and share best practices.
• Manage testing analysts assigned to you and guide them to achieve the desired outcome of the tasks assigned.

Requirements

• Degree holder with minimum 5-7 years of relevant experience, preferably in Consumer Banking / Digital Banking
• Have a good IT/Digital background and understanding of various technologies and processes
• Have good experience in managing projects end-to-end and participated in different milestones within a project lifecycle such as business requirements development, test management and execution, implementation, etc.
• Have an excellent interpersonal and communication skills with a positive working attitude and an avid team player
• Able to work under pressure while maintaining accuracy and commitment
• Able to work well and effectively with different stakeholders, e.g. product teams, operation teams, technology teams, partners/merchants
• Meticulous and systematic with an eye for detail
• Self-starter with good business acumen, independent and able to rise up to challenges and manage stringent delivery timelines

EA Licence Number: 91C2918