Digital Adoption & Patient Experience Lead

SingHealth; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SingHealth's Office of Digital Empowerment seeks a Senior/Assistant Manager to support planning, coordination and implementation of patient-facing digital adoption initiatives across Singapore's largest public healthcare cluster.

You will translate patient and frontline feedback into practical adoption strategies, coordinate stakeholders across institutions, develop readiness resources, and track actions to ensure timely progress.

Qualifications

• Bachelor's Degree in Healthcare Management, Business, Public Health, Health Informatics, Information Systems, or related discipline.
• At least 2 years of experience in customer/patient experience, digital adoption, change management, or stakeholder engagement; healthcare/digital health is advantageous.
• Ability to map user journeys, identify pain points, and translate insights into practical adoption or process improvements.
• Strong coordination, facilitation, and written communication skills for aligning multiple teams.
• Experience using digital tools to improve workflows and adoption across institutions would be advantageous.

Responsibilities

• Support patient empowerment and adoption work for patient-facing digital initiatives.
• Consolidate feedback from patients, caregivers, frontline teams, and institutions to identify themes and barriers.
• Translate insights into practical communications, readiness planning, and continuous improvement.
• Coordinate stakeholder meetings across institutions, maintain follow-up points, and ensure timely addressing of issues.
• Identify opportunities to simplify workflows through digital tools, automation, and AI-enabled capabilities.
• Prepare progress updates and governance presentation inputs.

Skills

Stakeholder coordination

Facilitation

Written communication

User journeys mapping

Education

Bachelor's degree in Healthcare Management / Public Health / Information Systems

Tools

Digital collaboration tools

Job description

SingHealth's Office of Digital Empowerment seeks a Senior/Assistant Manager to support planning, coordination and implementation of patient-facing digital adoption initiatives across Singapore's largest public healthcare cluster.

You will translate patient and frontline feedback into practical adoption strategies, coordinate stakeholders across institutions, develop readiness resources, and track actions to ensure timely progress.