Desktop Support Team Lead: Lead, Troubleshoot & Deploy

ALPSOFT TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 70,000 - 110,000

Full time

14 days+

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Job summary

ALPSOFT TECHNOLOGIES PTE. LTD. is looking for a Desktop Support Team Lead to manage daily IT desktop support operations and guide a team of Desktop Support Engineers, ensuring high-quality end-user services across the organization.

You will handle incident management, OS migrations, asset tracking, and SLA compliance, while coordinating with vendors and internal stakeholders to drive technology refresh projects and service improvements.

Qualifications

Diploma or Degree in IT/CS or related field.
5+ years desktop/end-user support with 1–2 years in a lead role.
Hands-on with Windows 10/11, macOS, M365, and end-user hardware.
Knowledge of Active Directory, IT asset mgmt, and ITSM.
Experience managing engineers, incidents, requests and SLAs.
Experience with laptop deployment, OS migration and tech refresh.
Strong troubleshooting, communication, and leadership.
ITIL Foundation or Microsoft certs are advantageous.

Responsibilities

Lead, supervise, and mentor a team of Desktop Support Engineers.
Provide L2/L3 escalation support and ensure SLA compliance.
Handle laptop deployment, OS migrations, asset reporting, and onboarding/offboarding.
Coordinate with hardware/software vendors and internal stakeholders.