Desktop Support Engineer

CAREER TREND PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

CAREER TREND PTE. LTD. in Singapore seeks a Desktop Support professional to assist end users with fast response and accurate resolution. You will handle remote and onsite support, document incidents, and ensure SLA adherence while escalating complex issues to the right teams.

The role requires strong English communication, familiarity with Windows 10 and Outlook/Office 365, and ITIL awareness. A diploma in CS or related field and 1 year of IT experience are preferred.

Qualifications

• Diploma in computer science or related field.
• 1 year IT industry experience.
• Fluent English spoken and written.
• Desirable: ITIL Foundation and related certifications.
• Experience in IT helpdesk or call centre support, including remote support.
• Knowledge of Windows 10 and Office 365.

Responsibilities

• Performed Desktop Support services to users.
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform remote troubleshooting and resolution to address various endpoint related issues.
• Perform technical escalation to onsite team if unable to resolve remotely.
• Perform technical escalation to 3rd party vendor or resolver groups.
• Update incident records.
• Creates and update work instructions.
• Document standards and procedures.

Skills

English communication

Prioritization

Coordination skills

Remote support

Customer service

Education

Diploma in Computer Science or related field

Tools

Microsoft Outlook Client

MS Office 365

Windows 10

Job description

• PerformedDesktop Support services to users
• Receiving, prioritizing, documenting and actively resolving end userhelp requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform remote troubleshooting and resolution to address various endpoint relatedissues
• Perform technical escalation to onsite team if unable to resolve remotely
• Perform technical escalation to 3rd party vendor or resolver groups
• Update incident records
• Creates and update work instructions
• Document standards and procedures

Skill Description:

• Desirable: 1 year of Windows 10 and Microsoft Outlook Client
• Clear Spoken & Written English.
• Preferred: ITIL Foundation Certified and relevant technical skill certification
• 2 years experience providing desktop support
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Fluent inthe following applications: Microsoft Outlook Client, MS-Office O365
• Experiencewith desktop operating systems, including Microsoft Windows 10
• Goodverbal and written communication skills
• Good coordination skills
• Ability toprioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers
• Diploma inthe field of computer science or related and/or 1 year experience in IT industry.