Desktop Support Engineer – Platform & Incident Resolution

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 33,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Career progression

Job summary

Avensys Consulting Pte Ltd in Singapore is seeking a Desktop Engineer. Fresh graduates are welcome, and Singaporean candidates are preferred. The role involves building, testing, installing, operating, and managing client platforms to meet service levels.

The position offers a base salary with attractive company benefits and opportunities for career progression in a collaborative work environment.

Qualifications

• Fresh graduates eligible to apply.
• Singaporean candidates only.

Responsibilities

• Responsible for construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate and provide temporary or permanent resolution with timely status updates.
• Perform service requests related to client platforms.
• Monitor service levels, document and maintain configuration of systems, and provide regular reporting.

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Desktop Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Singaporean

Open to Fresh Graduates

1. Open to fresh grad

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involve in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform on research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meet requirement. Propose and implement action plan when required.

• Established facility management standards/best practices to ensure

• operation consistency across project/facility management teams.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.