Desktop Support

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology services company in Singapore is looking for a technical specialist to manage client platforms, ensuring operational consistency and effective troubleshooting. The ideal candidate should have strong knowledge of Windows 10 and experience with Windows 11 is preferred. This role includes a monthly completion bonus, transport allowance, and requires 24x7 standby rotation.

Benefits

Transport Allowance

Mobile Claim

Completion Bonus

Qualifications

• Open to fresh graduates.
• Strong knowledge of Windows 10 required.
• Familiarity with Windows 11 preferred.

Responsibilities

• Construct, test, and manage client platforms effectively.
• Troubleshoot client platform-related issues promptly.
• Respond to incidents and provide updates to stakeholders.
• Handle service requests related to client platforms.
• Document system configurations and performance reports.
• Support pre-sales activities and project management.
• Provide technical advice and support for client platforms.

Skills

Windows 10

Windows 11

Education

Open to fresh graduates

Job description

Key Responsibilities

• Responsible for the construction, testing, installation, operation, and facility management of client platforms to meet business needs and service levels.
• Troubleshoot and resolve client platform–related issues promptly, providing temporary or permanent fixes as needed.
• Respond to incidents, perform investigations, and provide regular status updates to relevant stakeholders.
• Handle service requests related to client platforms and ensure service level agreements (SLAs) are met.
• Document and maintain system configurations, and provide periodic performance reports.
• Participate in and manage client platform implementation and upgrade projects.
• Conduct research and evaluation of client platform tools and technologies.
• Provide technical advice and support to customers and project teams.
• Manage client platform management systems, including change requests and version updates.
• Support pre‑sales activities related to client platforms.
• Gather and analyze business or application infrastructure requirements for design and implementation.
• Ensure operational consistency across projects by establishing facility management standards and best practices.

Qualifications & Skills

• Minimum Education: Open to fresh graduates
• Mandatory Skills: Windows 10
• Preferred Skills: Windows 11

Compensation & Benefits

• Transport Allowance: SGD 250 (site-to-site travel only)
• Mobile Claim: Up to SGD 50/month
• Completion Bonus: 1 month (upon completion of assignment)

Standby Requirement: 24x7 standby rotation