Deskside Technician

TECHZONE.SG; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

TECHZONE.SG is seeking an IT support specialist to provide onsite EUC support to authorized users and meet service level agreements. The role emphasizes incident resolution and proactive problem identification.

You will assist users with connecting to corporate LAN, WAN, printers, file services, and mobile devices; install, upgrade and repair EUC equipment; provide break/fix software support; and deliver VIP support for desktop and networked devices.

Responsibilities

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking

Job description

• Provide onsite support to Authorized Users with operational andtechnical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identifypotential incidents or problems, and attempt to eliminate them to occur in thefuture
• Support Authorized Users in connecting or attempting to connectto corporate network and assist in the coordination and completion of accessingLAN, print, and file services; connection to WAN; and accessing appropriate LANsegments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops,monitors, and associated peripherals)
• Provide software break/fix services and replacement ofnon-warranty assets for end users
• Provide network printers and scanner network connectivity,including providing network support for device configuration, for IPaddressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printersand scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices,mobile devices, display screens, video systems, docking stations, communicationdevices, direct attached printers, local printers, scanners, wirelessnetworking