Designer, Parents Gateway (MOE)

GovTech Singapore, Min. of Social & Family Development; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

GovTech Singapore, the lead agency for Singapore's Smart Nation initiative, invites a UX designer to join on a 2-year fixed-term contract based in Singapore. You will collaborate with product managers, engineers, and MOE stakeholders to shape web and mobile experiences for Parents Domain, building familiarity with the ecosystem.

You will craft wireframes, prototypes, and user flows, validate designs via usability testing, and guide end-to-end design implementation while coordinating with

Qualifications

• Proficiency in UX design with ability to create wireframes, prototypes, and user flows.
• Experience conducting user interviews, usability tests, and synthesising findings.
• Ability to collaborate across cross-functional teams and communicate design thinking clearly.
• Strong attention to detail and consistency in design output.

Responsibilities

• Design wireframes, prototypes, and user flows to communicate design concepts to the team and stakeholders.
• Validate designs through usability testing and user feedback, iterating based on findings.
• Manage design work across the full end-to-end process, from early ideation through to implementation guidance.
• Conduct user interviews, surveys, and usability testing sessions with parents and school administrators.
• Map user journeys and identify pain points to surface improvement opportunities across Parents Domain products.
• Facilitate or support workshops to align on user needs, workflows, and design directions with the broader team.
• Work closely with product managers, engineers, and MOE stakeholders to ensure designs meet both user and business needs.
• Participate in ideation and co-creation sessions to develop solutions for families and school communities.

Skills

UX design

User research

Cross-functional collaboration

Attention to detail

AI tooling awareness

Tools

Figma

Job description

GovTech Singapore is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems, GovTech develops government capabilities across data science, artificial intelligence, application development, smart city technology, digital infrastructure, and cybersecurity.

The role

The role is a 2-year fixed-term contract. You would work alongside product managers, engineers, and Ministry of Education (MOE) stakeholders, contributing to design and user experience efforts across web and mobile platforms. The first 6–12 months are expected to be spent building familiarity with the Parents Domain ecosystem and its users, forming a foundation for iterative design improvements.

What you would do

• Design wireframes, prototypes, and user flows to communicate design concepts to the team and stakeholders.
• Validate designs through usability testing and user feedback, iterating based on findings.
• Manage design work across the full end-to-end process, from early ideation through to implementation guidance.
• Conduct user interviews, surveys, and usability testing sessions with parents and school administrators.
• Map user journeys and identify pain points to surface improvement opportunities across Parents Domain products.
• Facilitate or support workshops to align on user needs, workflows, and design directions with the broader team.
• Work closely with product managers, engineers, and MOE stakeholders to ensure designs meet both user and business needs.
• Participate in ideation and co-creation sessions to develop solutions for families and school communities.

What they are looking for

• Proficiency in UX design: skilled in creating wireframes, prototypes, and user flows, with a strong eye for usability and visual clarity.
• Research skills: comfortable conducting user interviews, usability tests, and synthesising findings to inform design decisions.
• Collaboration and communication: able to work within cross-functional teams and articulate design thinking to both technical and non-technical stakeholders.
• Attention to detail: committed to producing consistent, well-considered designs.
• Proficiency in Figma and equivalent modern design and prototyping tools.
• Curiosity and empathy: genuine interest in understanding the lived experiences of parents and school users.
• Comfort using AI tools to enhance design workflows, including research synthesis, concept generation, and productivity; willingness to experiment with AI-assisted approaches is strongly preferred.

Working arrangements

The role is based in Singapore on a hybrid basis, with up to three work-from-home days per week depending on the role.