Design Lead, Public Digital Services – Hybrid Role

Hard Problems; Singapore; Hybrid; SGD 100,000 - 140,000; Full time

Benefits offered by this job

Annual leave

Pro-family leave

Medical and dental benefits

Recreational activities

Job summary

CPF Board is seeking a Design Lead (Digital Services) to guide a multidisciplinary design team within the Digital Services Division. This 2-year full-time contract role focuses on establishing design standards, coaching designers, and ensuring outcomes meet user needs and organisational priorities.

The role collaborates with product, engineering, business, and operations to deliver accessible, high-quality digital services for Singapore's public sector. Hybrid work in Singapore is available.

Qualifications

• Experience leading multidisciplinary design teams delivering user-centred digital products/services.
• Ability to establish and govern design standards, guidelines, and processes at scale.
• Experience coaching, mentoring designers in inclusive, collaborative environments.
• Strong stakeholder management and ability to influence decisions across diverse groups.
• Knowledge of human-centred design methodologies, accessibility, and design systems.

Responsibilities

• Lead and develop a team of designers, fostering collaboration, learning, and design quality.
• Establish, maintain, and govern design standards, frameworks, and practices across CPF's digital products/services.
• Drive design outcomes from discovery/concept through delivery and optimisation.
• Provide design direction, coaching, and feedback to strengthen craft and team capability.
• Partner with product, engineering, business, and operations to align solutions with user needs and priorities.
• Champion human-centred design and represent user needs in strategic decisions.
• Review outputs for accessibility and usability against service quality standards.
• Contribute to design strategy and capability development within the division.

Skills

Team leadership

Design craft

Design standards

Coaching/mentoring

Stakeholder management

Human-centred design

Accessibility & usability

Design systems

Job description

CPF Board is seeking a Design Lead (Digital Services) to guide a multidisciplinary design team within the Digital Services Division. This 2-year full-time contract role focuses on establishing design standards, coaching designers, and ensuring outcomes meet user needs and organisational priorities.

The role collaborates with product, engineering, business, and operations to deliver accessible, high-quality digital services for Singapore's public sector. Hybrid work in Singapore is available.