Deputy Director, Transformation

National Trades Union Congress (NTUC); Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

NTUC in Singapore seeks a Deputy Director to lead its Transformation Team, driving enterprise-wide initiatives that elevate organisational effectiveness and service delivery through process redesign, digital innovation and change management.

You will partner with senior leaders to identify opportunities, redesign operating models, streamline processes and embed new ways of working to support the organisation's strategic priorities and nationwide skills development.

Qualifications

• Degree in Business, Information Systems, Engineering or related discipline.
• At least 10 years in transformation, strategy, programme management or business process improvement, including 5 years in a leadership role.
• Proven track record of leading cross-functional transformation initiatives and delivering measurable organisational outcomes.
• Experience in process redesign, operating model transformation and technology-enabled change.

Responsibilities

• Lead enterprise-wide initiatives to enhance organisational effectiveness through operating model redesign, process optimisation, digital innovation and change management.
• Provide strategic oversight of the transformation portfolio, including governance, prioritisation, resource allocation and value realisation.
• Serve as a trusted advisor to senior leadership in shaping strategic priorities, driving enterprise-wide change and delivering organisational outcomes.

Skills

Leadership

Strategy

Stakeholder management

Change management

Problem solving

Education

Degree in Business, Information Systems, Engineering or related

Tools

Data architecture

Analytics

Enterprise technology platforms

Job description

Are you passionate about enhancing workers’ employment and employability? Can you connect workers with employers through job-matching, career guidance, and skills upgrading? Ready to collaborate on recruitment, training, and job redesign to support nationwide skills development?

If your answers are “yes”, we want you to join us and make a significant impact on the employment and employability landscape today!

We are seeking a highly effective Deputy Director to join our Transformation Team in our department dedicated to employment and employability!

In this role, you will support NTUC’s sub-department. We are seeking a strategic and results-driven leader to spearhead our transformation agenda. Reporting to senior management, you will drive enterprise-wide initiatives that enhance organisational effectiveness, improve service delivery and leverage technology, data and innovation to create sustainable impact.

You will work closely with business leaders to identify opportunities, redesign operating models, streamline processes and embed new ways of working that support the organisation's strategic priorities.

Job Responsibilities

• Lead enterprise-wide initiatives to enhance organisational effectiveness through operating model redesign, process optimisation, digital innovation and change management.
• Provide strategic oversight of the transformation portfolio, including governance, prioritisation, resource allocation and value realisation.
• Serve as a trusted advisor to senior leadership in shaping strategic priorities, driving enterprise-wide change and delivering organisational outcomes.
• Lead and develop a high-performing team while building organisational capabilities in transformation, innovation and continuous improvement.

What You'll Bring

• Degree in Business, Information Systems, Engineering or a related discipline.
• At least 10 years of experience in transformation, strategy, programme management or business process improvement, including 5 years in a leadership role.
• Proven track record of leading complex, cross-functional transformation initiatives and delivering measurable organisational outcomes.
• Experience in process redesign, operating model transformation and technology-enabled change.
• Familiarity with data architecture, analytics and enterprise technology platforms would be advantageous.
• Strong stakeholder management and influencing skills, with the ability to engage senior leadership.
• Strategic thinker with strong analytical, problem-solving and change management capabilities.
• Excellent communication and leadership skills.

Why Join Us

This is a unique opportunity to shape the future by leading impactful transformation initiatives that improve how we serve workers and employers. You will work directly with senior leaders, influence organisation-wide change and drive innovations that create meaningful outcomes for Singapore's workforce.

Designation and salary will commensurate with experience.