Assistant/Deputy Director, Community & Partnership

National Trades Union Congress (NTUC); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Trades Union Congress (NTUC) seeks a strategic Assistant/Deputy Director, Community & Partnership to lead partnerships, programmes and solutions for workers, jobseekers, youths and graduates. You will shape employment and employability initiatives across portfolios, with a focus on measurable impact for workers, unions and employers.

You will drive collaboration with IHLs, government agencies, unions and industry partners, translating labour market insights into scalable programmes

Qualifications

• Experience in workforce development or employment services.
• Experience translating policy into actionable programmes.

Responsibilities

• Lead development and delivery of partnerships, programmes and solutions for workers, jobseekers, youths and graduates.
• Provide strategic direction and KPIs across portfolios.

Skills

Stakeholder management

Partnership development

Project management

Data-informed decision making

Leadership

Strategic planning

Communication

Cross-functional collaboration

AI-enabled tooling

Education

Bachelor's Degree or higher

Postgraduate Diploma or Professional Degree

Tools

MS Office Suite

Job description

Are you passionate about enhancing workers' employment and employability? Can you connect workers with employers through job-matching, career guidance, and skills upgrading? Ready to collaborate on recruitment, training, and job redesign to support nationwide skills development?

If your answers are "yes", we want you to join us and make a significant impact on the employment and employability landscape today!

We are looking for a strategic and forward-looking leader who is passionate about creating meaningful impact on the employment, employability and career resilience of workers across different life stages. As an Assistant/Deputy Director, Community & Partnership, you will lead the development and delivery of partnerships, programmes and solutions that support workers, jobseekers, youths and graduates in achieving better employment and career outcomes.

In this role, you will support NTUC's sub-department, and will be accountable for the strategic direction, operational performance, service delivery outcomes and achievement of key performance indicators (KPIs) across assigned portfolios, ensuring programmes, partnerships and initiatives deliver measurable impact for workers, employers, unions and stakeholders.

Job Responsibilities

• Lead the development, curation, packaging and implementation of integrated employment, employability and skills solutions that are operationally sustainable and responsive to evolving workforce needs. This includes translating labour market insights, national jobs and skills priorities, worker needs and partner feedback into practical programmes, platforms and service models that strengthen job security, career mobility and long-term career progression for workers and union members.
• Drive strategic implementation of new policies, programmes, partnerships and digital platforms to enable change, improve service delivery and support workers across different life and career stages. The role requires the ability to conceptualise solutions, test new approaches, coordinate execution across teams, and ensure that initiatives are scalable, sustainable and aligned with organisational outcomes.
• Develop and deepen partnerships with Institutes of Higher Learning (IHLs), community partners, unions, employers, government agencies and other stakeholders to support youths, fresh graduates, working adults and mature workers in their transition into work, career progression and lifelong employability.
• Lead the design and execution of outreach, engagement and career development initiatives that strengthen awareness and participation in employment, employability and skills development programmes. This includes identifying emerging workforce trends and developing targeted interventions to address workforce and industry needs.
• Manage multiple portfolios and concurrent workstreams in a matrix reporting environment, working across internal teams and external stakeholders, including senior management, union leaders, government agencies and political office holders, to deliver coherent and impactful employment and skills outcomes.
• Provide strategic leadership to cross-functional and cross-generational teams, fostering collaboration, innovation, capability development and a high-performance delivery culture.
• Apply data-informed approaches to enhance productivity, service quality and decision-making. Foster a culture of continuous learning and adaptability in an increasingly AI-augmented workplace.
• Drive continuous improvements in processes, systems and operating models to improve efficiency, customer experience and organisational effectiveness while maintaining strong governance, accountability and service excellence.

Job Requirements

• Passionate about helping Singaporeans achieve sustainable employment, career growth and lifelong employability.
• Strong experience in developing, curating, packaging and implementing employment, employability, career advisory or workforce development solutions, with attention to operational sustainability, scalability and measurable outcomes.
• Experience working with Institutes of Higher Learning, youths, fresh graduates and early-career workers, with a good understanding of school-to-work transitions, career readiness, job matching and career progression needs.
• Good understanding of Singapore's national jobs and skills ecosystem, including initiatives that support workers, union members and employers in reskilling, upskilling, career conversion, job mobility and lifelong employability.
• Demonstrated ability to translate strategic intent, policy shifts and labour market developments into practical programmes, platforms, partnerships and operational plans that improve workers' job security and career resilience.
• Proven track record in leading operations and programme delivery, with accountability for KPIs, service outcomes, stakeholder engagement and organisational performance.
• Strong stakeholder management and partnership development skills, including the ability to work effectively with senior leaders, unions, employers, government agencies, community partners, Institutes of Higher Learning and political office holders.
• Strong project and programme management skills, including conceptualisation, implementation, evaluation, governance and stakeholder engagement.
• Comfortable operating in a matrix reporting structure, managing multiple portfolios and balancing strategic, operational and stakeholder priorities concurrently.
• Strong written, presentation and verbal communication skills, with the ability to prepare strategic papers, proposals, submissions, reports and stakeholder communications.
• Innovative, adaptable and able to thrive in a dynamic and evolving environment.
• Comfortable working in a technology-enabled and AI-augmented workplace, with the ability to adapt to new tools, platforms and ways of working to enhance productivity and service delivery.
• Demonstrated ability to lead, develop and work effectively with cross-generational teams and diverse stakeholders.
• Strong analytical, problem-solving and decision-making capabilities.
• Self-driven, resourceful and able to work independently while fostering collaboration across teams.
• Flexible to accommodate to adjusted work schedules, evenings, and weekends when required to serve workers / jobseekers needs; in which time off will be offered.

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
• Minimum 8-12 years of relevant experience in workforce development, employment services, partnership management, programme development, policy implementation, education, career services or related fields.
• Experience in leading teams, managing multiple portfolios and driving strategic initiatives will be advantageous.
• Experience in translating workforce, employment or skills policies into actionable programmes, partnerships and enablers that improve job matching outcomes, support career progression and strengthen long-term employability and job security for workers will be highly advantageous.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.