Dental Patient Experience Coordinator

ELEMENTS DENTAL PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Elements Dental is seeking a dedicated Patient Care Coordinator to join our Bukit Timah practice. This full-time role greets patients, manages appointments, handles inquiries, and supports the clinical team to ensure a smooth dental journey for every patient.

You will maintain accurate records, assist with billing inquiries, and help coordinate communication between patients and clinicians in a fast-paced environment. A minimum of 2 years in a healthcare-adjacent admin role is preferred.

Qualifications

• Minimum 2 years' experience in a patient- or customer-facing administrative role, preferably within a healthcare or dental practice setting.
• Strong communication skills with the ability to interact professionally with patients, staff and external parties.
• Excellent organisational and time management abilities, with the capacity to manage multiple priorities simultaneously and keep calm under time pressure.
• Customer service excellence with a genuine commitment to patient satisfaction and care.
• A warm, empathetic approach to patient interactions combined with professional boundaries.
• Strong attention to detail and accuracy in administrative tasks and record-keeping.
• Flexibility and reliability, with the ability to work as part of a cohesive clinical team.

Responsibilities

• Greeting patients upon arrival and maintaining a welcoming, professional reception environment.
• Managing patient appointments, scheduling, rescheduling and confirming bookings via phone and online systems.
• Collecting and verifying patient information and medical history during check-in procedures.
• Handling patient inquiries regarding treatments, costs, and insurance coverage with professionalism and accuracy.
• Processing patient payments, maintaining accurate financial records and managing billing inquiries.
• Coordinating patient communication between clinical staff and patients regarding treatment plans and follow-up care.
• Addressing patient concerns and complaints promptly, escalating issues when necessary to management.
• Maintaining comprehensive patient records and ensuring confidentiality of all sensitive information.
• Supporting the dental team by preparing treatment rooms and assisting with administrative coordination of clinical activities.
• Maintaining an organised reception area and ensuring all administrative systems are functioning efficiently.

Skills

Communication skills

Organization

Customer service

Empathy

Job description

Elements Dental is seeking a dedicated Patient Care Coordinator to join our Bukit Timah practice. This full-time role greets patients, manages appointments, handles inquiries, and supports the clinical team to ensure a smooth dental journey for every patient.

You will maintain accurate records, assist with billing inquiries, and help coordinate communication between patients and clinicians in a fast-paced environment. A minimum of 2 years in a healthcare-adjacent admin role is preferred.