Deliver Operation Lead, Innovation Medicine

Johnson & Johnson Innovative Medicine; Singapore; On-site; SGD 90,000 - 135,000; Full time

Job summary

Johnson & Johnson Innovative Medicine in Singapore is seeking a senior operations leader to manage SMIP markets, covering warehouse, distribution, customer service, inventory and inbound shipments. You will own SOPs, KPIs and broker relationships, driving efficiency and compliance across the supply chain.

You will lead a high-performance team, collaborate with procurement and quality, and support regional programs and audits while delivering cost-effective 4PL operations aligned with JJOS

Qualifications

• Education Level: University/Bachelor’s Degree or Equivalent. Preferred area of study: Business, Logistics, Engineering.
• Years of Experience: 5+ years’ relevant experience, 2+ year people management experience
• Experience in logistics & supply chain, customer service, planning.
• Strong communication and stakeholder management.

Responsibilities

• Oversee day-to-day 4PL operation including warehouse, distribution and customer service, ensuring contractual obligations on metrics, cost, service, quality and safety.
• Manage daily operation and performance for import/export shipments through custom broker and inbound/export transportation.
• Support SAP transactions, order processing, financial closing, inventory reconciliation, invoice and payment processes and reporting.
• Drive 4PL performance excellence via performance reviews and continuous improvement initiatives.
• Collaborate with Quality, EHS and Compliance to meet targets; support audits and CAPA closure.
• Lead for NPI launch excellence and delivery process readiness.

Skills

Collaboration

Compliance Management

Cost Management

Demand Forecasting

Developing Others

Distribution Management

DRP

Decision Making

Inclusive Leadership

Inventory Optimization

Leadership

Operations Management

Order Management

Organizing

Program Management

Strategic Supply Chain Management

Team Management

Transportation Management

Warehouse Management

Education

University/Bachelor’s Degree or Equivalent

Tools

MS Office

SAP

MS Visio

Outlook

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

People Leader

All Job Posting Locations:

Singapore, Singapore

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Overall purpose of job:

The role is responsible for the overall operations management of SMIP (SG/MY/ID/PH) markets, which includes warehouse and distribution, customer service, inventory management and inbound shipment. Ownership of managing all supply chain Warehouse and Distribution operational activity and standard operating procedures, critical milestones, key performance measures, end deliverables, and Custom Broker relationship and performance.

Essential duties and responsibilities:

• Oversight all aspects of day-to-day 4PL operation including warehouse, distribution and Customer service, ensure 4PL and suppliers are delivering contractual obligations in term of operation metrics, cost, service, quality and safety target.

• Manage the daily operation and performance for import and export shipment through custom broker and inbound/export transportation supplier.

• Support for JNJ SAP transaction, order processing, financial closing process, inventory management and reconciliation, invoice and payment process as well as required report.

• Drive the 4PL performance excellence through regularly 4PL performance review, identify continuous improvement opportunity levering JJOS/Best practice sharing/regional strategic initiatives.

• Work closely with the Quality, EHS and Compliance team to ensure target setting and achieving. Fully support any internal/external audit and close all findings with address the effectively CAPA in timely manner by internal/external party.

• Support NPI launch excellence through Deliver process, system and capability readiness.

• Collaborate with procurement team for tendering process, manage the 4PL daily operation cost and continuously drive the efficiency through CIP projects.

• Lead for any deliver operation related Issue management for 4PL supplier, ensure to meet the external customer and commercial / JSC requirements.

• Support regional lead and cross function stakeholder for regional strategic initiatives and program implementation.

• Responsible for SMIP Deliver team management, develop a high performance team with inclusive culture through talent hiring, developing, performance appraising and retention.

Job requirements:

• Education Level: University/Bachelor’s Degree or Equivalent. Preferred area of study: Business, Logistics, Engineering.

• Preferred related industry experience: Logistics & Supply Chain, Customer Service, Planning

• Years of Experience: 5+ years’ relevant experience, 2+ year people management experience

• Professional skills: High degree of motivation, initiative and autonomy. Ability to make quick decisions; Perform efficiently and effectively.

• Experience in supply relationship, negotiation and management. Proven ability to develop strong relationship with stakeholders and influence them for critical decision.

• Strong Deliver operation experience, excellence problem solving skill to manage on ground transaction and PM skill to lead and deliver the strategic/ cost saving projects.

• Demonstrate proficiency in written and oral communications, strong communication skill

• Office skills: MS Office, SAP, MS Visio, Standard office telephone, Email, Outlook

Required Skills:

Preferred Skills:

Collaboration, Compliance Management, Cost Management, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Fact-Based Decision Making, Inclusive Leadership, Inventory Optimization, Leadership, Operations Management, Order Management, Organizing, Program Management, Strategic Supply Chain Management, Team Management, Transportation Management, Warehouse Management