Debt Collection QA & Compliance Auditor

COLLECTIUS CMS (S) PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Annual Leaves

Birthday Leave (1 day)

Marriage Leave (3 days)

Examination Leave (2 days)

Staff referral program

Job summary

COLLECTIUS CMS (S) PTE. LTD. is seeking a Quality Assurance Officer in Singapore to monitor debt collection activities for compliance with policies, client requirements and laws.

You will review calls, letters, and case handling to identify improvement areas and support performance enhancement initiatives. The role requires attention to detail, independence, and the ability to manage multiple priorities, with responsibilities including feedback to officers, escalation of compliance issues, and

Qualifications

• Minimum Diploma with experience in Customer Service, Finance, Banking or a related field.
• 1–3 years of experience in Quality Assurance, Finance, Customer Service, Contact Centre Operations, or a related field.
• Familiar with regulatory and compliance requirements relating to debt collection and data privacy in Singapore.

Responsibilities

• Perform quality checks on call recordings handled by the credit recovery officers to ensure compliance with the company and client procedures.
• Provide constructive feedback to credit recovery officers and collection managers.
• Identify, investigate and escalate potential compliance breaches, customer complaints and operational risks with incident management.
• Support internal and external compliance audits.
• Conduct regular training, refresher and assessment for credit recovery officers.

Skills

Attention to detail

Independent work

Prioritization

Quality monitoring

Compliance mindset

Education

Diploma or equivalent

Job description

COLLECTIUS CMS (S) PTE. LTD. is seeking a Quality Assurance Officer in Singapore to monitor debt collection activities for compliance with policies, client requirements and laws.

You will review calls, letters, and case handling to identify improvement areas and support performance enhancement initiatives. The role requires attention to detail, independence, and the ability to manage multiple priorities, with responsibilities including feedback to officers, escalation of compliance issues, and