Dealer-Facing Product Support Operations Lead

Caterpillar; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

day one benefits

variable bonus

paid annual leave

flexi leave

medical and insurance (prorated)

Zusammenfassung

Caterpillar Singapore is seeking a Product Support Operations Representative (PSOR). Based in Singapore, you will partner with CAT Dealers in Southeast Asia to elevate service capabilities and drive dealer profitability.

You will build relationships, analyze data to identify opportunities, and implement Service Operations improvements while delivering product support initiatives and new service solutions. Travel up to 30% and onsite five days a week.

Qualifikationen

• Customer focus
• Problem solving
• Service excellence
• Consulting and change management
• Decision making and critical thinking
• Data analysis to drive actions
• Effective communications and negotiation skills
• Prior experience in field assignments, engineering / product support-related roles, or dealer facing positions is beneficial

Aufgaben

• Lead and deliver on initiatives to elevate differentiated dealer capabilities, capacity and profitability.
• Support the implementation of key initiatives such as Services Commitment.
• Identify and deliver targeted Service Operations improvements.
• Liaise with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions to solve our customers' toughest challenges.
• Assist dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
• Counsel dealers in developing increased human performance capability.
• Support initiatives to enhance dealer effectiveness, safety capabilities, overall business growth, process improvement, and warranty policy.
• Support rollout of new products, services and solutions (e.g. products, parts, customer service agreements, other service solutions)
• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

Kenntnisse

Customer focus

Problem solving

Service excellence

Consulting

Change management

Decision making

Critical thinking

Data analysis

Communication

Negotiation

Field experience

Dealer facing

Jobbeschreibung

Caterpillar Singapore is seeking a Product Support Operations Representative (PSOR). Based in Singapore, you will partner with CAT Dealers in Southeast Asia to elevate service capabilities and drive dealer profitability.

You will build relationships, analyze data to identify opportunities, and implement Service Operations improvements while delivering product support initiatives and new service solutions. Travel up to 30% and onsite five days a week.