DC Ops Engineer (Working Shift)

LPS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

LPS is seeking an experienced Data Centre Operations professional in Singapore to monitor systems, manage incidents, and coordinate maintenance. You will support the helpdesk, troubleshoot issues, and document SOPs while collaborating with cross-functional teams.

The role requires hands-on operations experience, ITIL-aligned processes, and a willingness to work rotating shifts across weekends and holidays to ensure 24x7 service continuity.

Qualifications

• Hands-on Data Centre Engineering Operations with system monitoring and maintenance.
• Certification in Data Centre Facilities Operations or equivalent.
• 3+ years in Application Helpdesk Support resolving software issues.
• Experience with monitoring tools, ticketing systems, and ITIL processes.
• Ability to perform health checks and coordinate preventive maintenance.
• Strong troubleshooting for hardware, software, and networks.
• Proficient documenting incidents and SOPs.
• Excellent cross-functional communication with vendors.
• Willing to work rotating shifts for 24x7 operations.
• Proactive, detail-oriented team player focused on service quality.

Responsibilities

• Perform health checks and coordinate preventive maintenance.
• Monitor data centre infrastructure and respond to alerts.
• Provide technical assistance via helpdesk and resolve issues.
• Document incidents, solutions, and SOPs.
• Liaise with cross-functional teams and external vendors.
• Work rotating shifts including weekends and public holidays.

Skills

Data Centre Operations

Incident response

Helpdesk support

ITIL processes

Troubleshooting

Documentation

Cross-functional communication

Education

Data Centre Facilities Operations certification

Tools

Monitoring tools

Ticketing systems

Job description

• Minimum 1 year of hands-on experience in Data Centre Engineering Operations, including system monitoring, incident response, and routine maintenance.
• Possess a certification in Data Centre Facilities Operations or an equivalent qualification that demonstrates understanding of data centre infrastructure, safety, and operational standards.
• At least 3 years of proven experience in Application Helpdesk Support, providing technical assistance to users, resolving software/application issues, and ensuring customer satisfaction.
• Experience in monitoring tools, ticketing systems, and standard ITIL processes.
• Ability to perform regular health checks, coordinate preventive maintenance, and respond to infrastructure alerts.
• Strong troubleshooting skills with the ability to diagnose and escalate hardware, software, and network issues efficiently.
• Proficient in documenting incidents, solutions, and standard operating procedures (SOPs).
• Strong communication skills to liaise with cross-functional teams and external vendors.
• Willingness to work in rotating shifts, including weekends and public holidays, as required for 24x7 operations.
• A proactive and detail-oriented team player with a commitment to high service standards and continuous improvement.