Datacenter Operations Engineer – IT Infra & Deployments

Dätwyler IT Infra AG; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Datwyler IT Infra in Singapore is seeking an enthusiastic IT Support Specialist to provide internal support, pre-sales assistance, and hands-on data center deployment across ASEAN. The role combines technical troubleshooting with project execution and post-sales service.

You will handle incidents, assist with server and network issues, manage Active Directory and email access, and contribute to site surveys, commissioning, and handover documentation. Travel within ASEAN may be required.

Qualifications

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Responsibilities

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in continuous improvement of support processes and tools.
• Conduct basic user training and guidance on IT best practices.

Skills

IT support

Datacenter knowledge

Networking

Windows OS

Microsoft 365

Education

Diploma or Higher NITEC in IT/Engineering

Job description

Datwyler IT Infra in Singapore is seeking an enthusiastic IT Support Specialist to provide internal support, pre-sales assistance, and hands-on data center deployment across ASEAN. The role combines technical troubleshooting with project execution and post-sales service.

You will handle incidents, assist with server and network issues, manage Active Directory and email access, and contribute to site surveys, commissioning, and handover documentation. Travel within ASEAN may be required.