Data-Driven Customer Care and Compliance Specialist

Income Insurance Limited; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Income Insurance Limited is seeking a detail-oriented data management professional to update and maintain customer information across databases. You will ensure accurate data workflows, handle escalations, and support regulatory compliance while collaborating with stakeholders to drive improvements.

The role emphasizes quality checks, reporting, and analytic reviews to optimize processes in a fast-paced environment with strong governance expectations.

Qualifications

• Polytechnic/Degree education required.
• Insurance certification preferred.
• 1–2 years of relevant field experience.
• Proficient with MS Office and multiple digital tools.
• Knowledge of SOPs and regulatory governance.

Responsibilities

• Manage updates of customer information in the database (nomination, updates).
• Adhere to data workflows within SLA with high accuracy.
• Perform quality checks and provide performance coaching.
• Handle 2nd level enquiries from backend customers via source verifications.
• Investigate complaints and implement mitigating measures.
• Collaborate with stakeholders to understand requirements and meet objectives.
• Streamline work processes and provide feedback for improvements.
• Maintain compliance and regulatory guidelines for customer records.
• Prepare department monthly/ad-hoc reports.
• Perform data analytics to review process improvements.

Skills

Attention to detail

Analytical thinking

Time management

Communication

Education

Polytechnic/Degree

Insurance Certification preferred

Tools

MS Office

Job description

Income Insurance Limited is seeking a detail-oriented data management professional to update and maintain customer information across databases. You will ensure accurate data workflows, handle escalations, and support regulatory compliance while collaborating with stakeholders to drive improvements.

The role emphasizes quality checks, reporting, and analytic reviews to optimize processes in a fast-paced environment with strong governance expectations.