Contract Executive, Customer Care (1 year contract)

Income Insurance Limited; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Income Insurance Limited is seeking a detail-oriented data management professional to update and maintain customer information across databases. You will ensure accurate data workflows, handle escalations, and support regulatory compliance while collaborating with stakeholders to drive improvements.

The role emphasizes quality checks, reporting, and analytic reviews to optimize processes in a fast-paced environment with strong governance expectations.

Qualifications

• Polytechnic/Degree education required.
• Insurance certification preferred.
• 1–2 years of relevant field experience.
• Proficient with MS Office and multiple digital tools.
• Knowledge of SOPs and regulatory governance.

Responsibilities

• Manage updates of customer information in the database (nomination, updates).
• Adhere to data workflows within SLA with high accuracy.
• Perform quality checks and provide performance coaching.
• Handle 2nd level enquiries from backend customers via source verifications.
• Investigate complaints and implement mitigating measures.
• Collaborate with stakeholders to understand requirements and meet objectives.
• Streamline work processes and provide feedback for improvements.
• Maintain compliance and regulatory guidelines for customer records.
• Prepare department monthly/ad-hoc reports.
• Perform data analytics to review process improvements.

Skills

Attention to detail

Analytical thinking

Time management

Communication

Education

Polytechnic/Degree

Insurance Certification preferred

Tools

MS Office

Job description

The key responsibilities include:

• Manage updates of customer information i.e., nomination, update of particulars into database system.
• Adherence to data workflows within service level agreements (SLA) and high accuracy.
• Perform quality check and performance coaching.
• Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
• Investigate on complaints and mitigating measures.
• Collaborate with stakeholders to understand requirements and fulfil objectives.
• Streamline work processes, review, and provide feedback for improvement.
• Comply to Risk and Compliance.
• Prepare department monthly/ad-hoc reports.
• Perform data analytics to review work process improvements, initiate or support new implementations.
• Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
• Undertake any assignments as and when assigned.

The requirements are:

• Education: Polytechnic/Degree
• Professional/Trade Qualification: Preferably with Insurance Certification
• Experience: Preferably minimum 1-2 years of working experience in relevant field
• IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools
• Working knowledge of SOPs, regulatory guidelines and strong governance orientation

The other competencies are:

• Strong attention to detail and accuracy
• Good analytical and critical thinking skills.
• Able to work efficiently in a fast-paced, team-oriented environment.
• Must be proactive, work independently and multi-tasking.
• Manage large workloads effectively while maintaining data accuracy.
• Maintains focus during repetitive and detail-intensive tasks.
• Maintains discipline and data integrity during high-volume or time-sensitive activities such as migration and cutover
• Good organizational skill and effective time management.
• Strong inter-personal and written communication.