Data Centre Field Engineer

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD is seeking a Data Centre Operations Specialist to support mission-critical data centres and remote buildings in Singapore.

The role features a 12-hour rotating shift and covers day-to-day data centre operations. Candidates should have at least five years in data centre operations, experience with high-pressure environments and ITIL-based incident/change management, and be capable of working across multiple sites as they rotate monthly.

Qualifications

• Minimum 5 years Data Centre operations experience.
• Experience in high-pressure 24x7 on-call environment.
• Strong ITIL-based incident/change management understanding.
• Experience supporting Data Centre vendors/out-sourcing vendors.
• Ability to learn in-house software quickly.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• Strong written and verbal communication skills.
• Demonstrated proactive work ethic and analytical mindset.
• Ability to work independently and with teams.
• Experience in data centre operations within financial institutions.

Responsibilities

• Support day-to-day data centre / computer operations duties (key management, escorting vendors, facilities checks, powering servers, degaussing, routine checks, laptop management).
• Ensure data centre procedures are followed and incidents are escalated per standard procedures.
• Generate reports for management and cover duties as assigned, rotating between East and West data centres each month.

Skills

ITIL

Data centre ops

On-call

Vendor support

Tools

MS Office

Job description

Job Objective

Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.

Job De ion

• Possess good knowledge of data centre operation tasks and duties.
• Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).
• Strong ability to support activities in data centre and secure rooms.
• Ensure data centre procedures are followed strictly.
• Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.
• To generate reports to management.
• Any other duties assigned by management.
• Will cover duties as required.
• The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Desired Skills, Knowledge and Experience

• Minimum 5 years Data Centre operations experience preferable in a team.
• Experience working in a high-pressure environment with 24x7 on-call responsibilities
• Strong understanding of incident, problem and change management procedures based on ITIL best practices
• Experienced in supporting Data Centre vendors, out-sourcing vendors.
• Ability to quickly learn and effectively utilize in-house software.
• Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word.
• Ability to communicate clearly and effectively, both verbally and in-writing.
• Possesses a strong work ethic and a proactive approach to tasks.
• An analytical and inquiring mind to derive innovative solutions.
• Able to work both independently and collaboratively.
• Must have experience working in data centre operations in financial institutions.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D