Data Center Technician

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Data Center Operation Technician to support day‑to‑day data centre and critical facilities activity in Singapore. You will troubleshoot issues, manage vendors, and report to the Data Center Operation Site Lead.

Responsibilities include leading contractor teams, monitoring infrastructure, managing incidents, and maintaining service desk operations with safe site practices. On‑site work with strong collaboration across facilities teams is essential.

Qualifications

• Possess a Diploma in Computer Science or equivalent.
• Possess Data Centre Certifications such as Certified Data Centre Professional.
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management.
• Familiar with Data Centre facilities including CRAC, fire suppression system, water detection system, UPS and etc.
• Familiar with Service Desk operations and incident management process.
• Basic understanding on the operation of MEP systems.
• Resourceful, analytical and problem solving skill.
• Good communications and interpersonal skills.

Responsibilities

• Lead a team of contractors or vendors and support in the daily data centre operations.
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities.
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation.
• Perform incident management and escalation pertaining to any facilities and system downtime.
• Manage and administer the service desk operations.
• Ensure the implementation of safe systems on site activities.
• Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues.
• Assist in the planning and execution of disaster recovery activities.
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations.
• Periodic review of the data centre operations and report any gaps and issues.
• Prepare and update of Data Centre and Service Desk monthly report.
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Skills

Team leadership

Vendor management

Communications skills

Problem solving

Analytical skills

Education

Diploma in Computer Science or equivalent

Data Centre Certifications (e.g., Certified Data Centre Professional)

Tools

CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary/Overview

The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations.
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Location

On-site –Singapore

Equal Opportunity Employer & Access

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.